- Effective time management skills;
- Agility;
- Clarity and transparency;
- Active listening;
- Strong organizational and methodical skills;
- Good communication;
- Persuasive;
- Dynamic;
- Proactive.
Agendadora de Serviços - Londrina, Brasil - Norpave Veiculos SA
Descrição
A Job at A NORPAVE
NORPAVE is a key player in the automotive market since 1969, standing out in sales of Volkswagen vehicles. Our company has always been guided by excellence in customer service and product quality, with a team of dedicated employees focused on customer satisfaction.
In addition to the full range of Volkswagen vehicles, the dealership also excels in the quality, volume, and selection of pre-owned multi-brand vehicles with warranty and provenance.
About the Job
We are looking for a Customer Service Representative who excels at building relationships and providing exceptional service to our clients. Join our team and be part of a company committed to innovation and customer satisfaction.
Mission
Our mission is to promote customer satisfaction and exceed the expectations of our clients, shareholders, and employees in the sale of vehicles, parts, accessories, and services.
Vision
We aim to become a leader and a benchmark in innovation in our market, committed to both our internal and external customers as well as the community.
Objective
Continuously empower our employees by investing in facilities, information technology, and technology to enhance quality and create a conducive environment for teamwork. Build an ethical reputation with public entities, media, consumers, and partners by valuing and returning the invested capital to our shareholders.
Values
Our values include ethics, commitment, transparency, humanization, social responsibility, and respect for the customer.
Requirements and Qualifications
*Establishing customer relationship contacts, proposing scheduled preventive maintenance and planning workshop services in advance, always aiming to build customer loyalty to the VW brand.
*Experience in customer service over the phone.
*Telemarketing experience is a plus.