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- Hands-on delivery of events either on-site or remotely supporting other locations.
- Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer, editing suite, studios and PTZ cameras.
- Work with teams and stakeholders using ticketing or booking systems to coordinate events.
- Provide full event production support either on your own for smaller events or as part of a team for larger events
- Manage the day-to-day housekeeping and maintenance of AV spaces/systems.
- Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
- Provide feedback on possible enhancements and improvements to the space
- Manage client expectations on production issues
- Liaise across different levels within the immediate team, the client's organization, and third-party vendors
- Escalate any operational issues to the appropriate level of support and make suggestions for improvements
- Produce event related and other types of reports as requested by the manager
- Serves as the primary contact for event coordination requiring AV beyond the general meeting setup
- Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc
- Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
- Serve as key contact for third party AV vendors at venue locations.
- Manage high profile, global events
- Ensure all equipment is operational prior to events, has been tested, and escalate when there are issues that could impact the event.
- Video/Audio encoding and editing skills.
- Video/Audio conference setup support
- Ensure all equipment is operational in advance of meeting/event and handover to host to be able to operate the call
- Manages equipment and software upgrades
- Commissioning and testing of all new and relocated video conference systems
- Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.
- Ensure all multimedia/presentation rooms are maintained in good working order
- AV equipment set-up and support
- Presentation/multimedia meeting room support, including duration support
- Assist with support for multimedia broadcasting
- Quick response to emergency/ad-hoc requests
- Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
- Ensure that all faults are reported in the correct way and in a timely manner
- Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
- Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
- Carry out all power down/up when required, usually involving out-of-hours overtime commitments
- Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
- Mentor other members of the team, including freelancers
- Assist with the training of all technical team members
- Advise clients on best practice
- Provide regular feedback and service improvements recommendations
- Focus on service/operational issues for review
- Flexible approach to working schedules to include out of hours (early or late) and weekends
- Must have experience in managing events and webinars remotely via Google Meet/ Zoom / VMIX
- Working unsupervised
- Encoding of video and audio content.
- Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.
- Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
- Read and understand AV schematics
- Data gathering, reporting, metrics and administrative skills
- Liaising with clients and event planners on a daily basis - white glove customer service approach
- Event support experience
- Excellent customer service skills and experience
- Excellent communication skills
- AV / VC Systems experience in a Corporate environment
- Ability to read building schematics and installation diagrams in order to troubleshoot
- Understanding of TCP/IP networking
- Understanding of different audio and video protocols and codecs required
- Ability to draft and present technical reports in English
- Providing feedback for service improvements
- 3 years minimum experience in a similar role
AV & Event Coordinator - São Paulo, Brasil - Astreya Brazil
Descrição
Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.
What this Job Entails:
The AVC's prime function is to provide Event, AV and VC technical support and be the main AV point of contact onsite.
The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.
Event Support
Video / Audio Conferencing
AV Meeting Room Support
Faults & Room Checks
General Duties
Experience & Skills Required