Este emprego não aceita mais candidaturas

    Analista De Atendimento Ao Cliente Trilíngue - Rio de Janeiro - Equinix

    Equinix
    Equinix Rio de Janeiro

    há 3 semanas

    Default job background
    Descrição

    Job Title: Trilingual Customer Service Analyst (Hybrid)

    About Us

    Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.

    What You Will Do

    Provide support by responding to customer requests, questions, and concerns via email, phone, or live chat, resolving issues, documenting, escalating, and managing problem resolution in the best interest of the customer and the company.

    Responsibilities:

    • Support customers in one or more languages
    • Work on assigned tasks outside of queue attributed by management
    • Notify team leaders and managers of discrepancies
    • Develop knowledge and learn business systems (e.g., Siebel, CSC, ECP) within GSD

    Requirements:

    To be successful in this role, you will need:

    • Previous experience in customer service
    • Availability to work a 12x36 schedule from 6am to 6pm, in a hybrid format
    • Intermediate knowledge of Microsoft Office
    • Advanced English and Spanish for conversation; other languages are considered a plus

    EEO Statement

    Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.


Empregos
>
Rio de Janeiro