analista de processos sr - BRA_Sao_Paulo (-)_Beneficios
Somente para membros registrados BRA_Sao_Paulo (-)_Beneficios, Brasil
há 1 mês
Job summary
Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives.
Responsibilities
- Guarantees delivery of best in class Customer Experience
- Manages strong supporting processes to continuously improve Agent's soft and hard skills
- Improves Customer Journeys together with Marketing, Digital, IT
- Monitors Customer Experience KPI's Dashboard
Qualifications
- Expertise in Customer Journey mapping
- Expertise in Feedback Management methodology
- Digital and Artificial Intelligence awareness (chatbot, web platform, …)
- Ability to build and follow Customer Experience Dashboard
- Strong knowledge of Customer Care supporting processes
Descrição do emprego
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