- Training partners to provide daily technical support to customers via phone line, email or face-to-face;
- Solving or handling technical escalations from customers;
- Providing technical advice to local distributors, installers and end-users;
technical support specialist - Araquari - beBeeTechnician
Título do emprego: Internship - Service Technician
Descrição
Service Technician Role Overview
The Service Technician is responsible for delivering aftersales support in Brazil, working from home. This position requires the ability to provide remote assistance, conduct technical training for partners and perform on-site service when necessary.
Job Description
- i. Keep track of replacements units;
- i. Perform firmware upgrading and minor reworks in hardware locally when necessary.