IT Senior Analyst - São Paulo - Korn Ferry

Descrição

Korn Ferry has partnered with our client on their search for IT Senior Analyst - Development

Purpose of the Position

To ensure the stability, continuity and controlled evolution of core business systems within a global corporate and investment banking environment, operating at the intersection of mission-critical legacy platforms (Mainframe / COBOL) and ongoing modernization initiatives.

The role exists to sustain daily banking operations by taking full ownership of application support beyond incident resolution, developing a deep understanding of core business processes, and acting as a bridge between technology teams, business users, infrastructure, vendors and leadership.

In a highly regulated, high-availability financial environment, this position ensures that systems remain reliable, compliant and resilient, while progressively enabling modernization initiatives without compromising operational stability or risk posture.

Concretely, the role will:

• Ensure Operational Stability of Core Banking Systems – Safeguard the stability, availability and reliability of mission-critical banking applications by strengthening support capabilities, reducing operational risk and enabling fast, effective response to high-severity incidents.
• Sustain Legacy Platforms While Enabling Modernization – Operate in a hybrid environment, sustaining Mainframe / COBOL platforms while supporting controlled modernization initiatives using C#, .NET, SQL and related technologies, ensuring evolution without disrupting business continuity.
• Strengthen Incident Resolution and Technical Ownership – Move the organization beyond reactive support by establishing strong technical ownership, structured root-cause analysis and long-term solutions, reducing recurring incidents and increasing operational maturity.
• Improve Business, User and Vendor Interaction – Act as a technical bridge between business areas, infrastructure teams and third-party vendors, translating requirements into technical actions and ensuring effective vendor governance.

The Candidate

Main Challenges and Assignments

• Navigate a hybrid legacy and modernization environment, supporting Mainframe / COBOL systems while contributing to modernization initiatives using .NET, C#, SQL and related technologies.
• Operate in an incident-driven environment, requiring fast triage, structured root-cause investigation and effective prioritization under constant demand.
• Develop a deep understanding of critical business processes, spanning multiple core systems and vendor-based packaged solutions.
• Balance operational continuity with improvement initiatives, identifying optimization opportunities and supporting modernization despite workload pressure.
• Manage constant interaction with business users, infrastructure teams, N1 support, third-party vendors and cross-functional stakeholders, requiring strong communication and expectation management.
• Maintain documentation discipline in a low-structured environment, ensuring clarity, traceability and operational transparency.
• Operate with high autonomy and ownership, with limited oversight and no micromanagement, requiring self-direction from day one.
• Navigate a complex support ecosystem where effective collaboration with internal and external teams is essential to incident resolution and operational continuity.

Experience and Professional Qualifications

• Strong hands-on experience in systems development and troubleshooting within Mainframe / COBOL environments.
• Solid background in application support, incident analysis and vendor interaction in complex, regulated environments.
• Proven ability to lead technical topics and orchestrate stakeholders, guiding analysts and contractors with focus on operational excellence and technical depth rather than people management.
• Strategic mindset toward incident prevention and continuous improvement.
• Advanced English proficiency to interact with global stakeholders and corporate standards.
• Bachelor's degree in Engineering, Computer Science, Information Systems or related fields.
• Experience with system integrations (REST APIs, Web Services, Message Queues, Kafka, JSON) is a plus.
• Understanding of infrastructure fundamentals and modern technologies such as .NET, C#, SQL, Oracle, Cloud, Docker, Kafka, RPA, MSMQ, MongoDB or Agile/Scrum is desirable.
• Exposure to banking applications or packaged banking solutions is a strong differential.

Behavioral Skills

• Self-Management & Independence – Operates with high autonomy in a low-micromanagement environment, demonstrating resilience and consistency in high-pressure, incident-driven contexts.
• Investigative Problem-Solving Mindset – Approaches incidents with analytical rigor, curiosity and persistence, performing deep root-cause analysis and driving durable, well-founded solutions.
• Clear & Transparent Communication – Communicates proactively with leadership and stakeholders, ensuring visibility, trust, timely escalation of risks and alignment across technical and business layers.
• End-to-End Ownership & Accountability – Takes full responsibility for issues from identification through resolution, coordinating internal teams and external partners, ensuring documentation, follow-up and closure.