Change Management Process Specialist - Blumenau, Brasil - Mout'S Soluções Em Ti

Descrição

Descrição da vagaAbout the PositionDo you have a passion for continuous improvement in business processes? Mouts is looking for a Change Management Process Specialist in RTR/TAX to join our Global Technology team.

This role is essential in supporting change management for process changes from an end-to-end (E2E) perspective, including training support, access management, and being the primary expert in new system functionalities, for one of our key clients.

• Lead and oversee actions related to process impacts within SMEs (Subject Matter Experts) and the business.
• Create training materials in collaboration with SMEs and conduct handson sessions.
• Facilitate and lead training sessions with ambassadors and/or train the trainers.
• Assist in mapping business activities and managing technical cutover processes.
• Develop a deep understanding of system functionalities to effectively address and resolve business challenges related to system adaptation.
• Support in mapping roles and profiles (User Access Management
• UAM).
• Contribute to the development and execution of Communication & Engagement Plans.
• Provide support to the hypercare team in resolving incidents related to the processes under your jurisdiction.
• Ensure a smooth transition of processes to regular business operations, maintaining alignment with standard practices.

• Proficiency in project management methodologies, both Agile and Traditional.
• Ability to use tools effectively for developing training materials.
• Fluent in English.
• Knowledge of SAP, preferably S/4 FI.
• Technical understanding of business processes in Finance & Tax.
• Expertise in process design.
• Strong communication and collaboration skills.
• Proven problemsolving abilities.

This role offers a unique opportunity to contribute significantly to process improvements and system enhancements for a major client in collaboration with Mouts IT.