Technical Support Specialist – Geospatial - Brasília
há 1 mês
Job summary
The RoleAs a Technical Support Associate you'll become an expert in cutting-edge drone flight and 3D data platform We are serious about providing a top-notch customer experience through continuous learning knowledge-sharing and deep customer empathy You will collaborate with both your fellow Support folks around the world and cross-functional teams to resolve customer issues help improve our productsWhat You'll Do:Use your drone flight and GIS knowledge to help our customers resolve any issues they may have when using our products to fly their drones capture ground-based imagery with their 360 camera or process analyze collected datarapidly accurately resolve customer tickets via email chat phone-based support in Zendesklook for ways to improve processes tools to help us scale global support teamcontinue growing refining our knowledge base by contributing internal external documentationuse active listening customer empathy de-escalation skills maintain grow customer relationshipsendevocate customers collaborating directly Engineering Product Management UX team on customer pain points product improvements
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