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  • Business Support Analyst - Rio de Janeiro, Brasil - MICHELIN

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    Descrição

    Business Support Analyst A Michelin, líder do segmento de pneus, se dedica ao desenvolvimento da mobilidade de seus clientes, de forma sustentável, criando e distribuindo os pneus, serviços e soluções mais adequados às suas necessidades, fornecendo serviços digitais, mapas e guias, para ajuda-los a tornar suas viagens experiências únicas; e desenvolvendo materiais de alta tecnologia , que atendem à indústria da mobilidade.

    Defendemos nossos valores de respeito aos clientes, às pessoas, aos acionistas, ao meio ambiente e aos fatos em todos os lugares onde estamos presentes.

    Nós nos importamos em dar as pessoas uma melhor maneira de seguir em frente.

    Seja parte de um time no qual você é empoderado e encorajado a alcançar o seu potencial ao máximo e a realizar as suas ambições.

    Ao redor do mundo, através da diversidade, ajude a criar o futuro da Michelin com paixão, entusiasmo e orgulho.
    Com a mesma atenção aos nossos colaboradores e clientes, nós inovamos além e melhor pela sustentabilidade.

    Se você tem perfil industrial, skills de digitalização, indústria 4.0, lean Manufacturing , entusiasmo e energia para enfrentar desafios e é apaixonado por inovação, essa é a sua oportunidade.

    Venha desenvolver sua carreira no Grupo Michelin e participe do nosso processoConheça mais sobre o site que você irá trabalhar:
    A sede corporativa para América do Sul está localizada no Brasil, mais precisamente na cidade do Rio de Janeiro, de onde saem todas as estratégias para a região

    MISSÃO:
    Fornece suporte aos usuários nível 1. Suporte de negócios e treinamentos para permitir que eles façam seu trabalho do dia a dia corretamente.

    Fornece feedbacks e recomenda a evolução de processos e ferramentas para melhorar o desempenho assim como a satisfação dos clientes e funcionários .


    Realizações esperadas:
    Para o seu domínio e na busca de atingir o objetivo de performance operacional, suporta ao usuário:

    • Soluciona problemas e solicitações operacionais dos usuários quando possível e encaminha para Especialistas de Suporte de Negócios (e / ou equipes de Suporte de L2 IS) quando necessário
    • Garante que processos e aplicativos sejam aplicados e usados corretamente (incluindo parâmetros)
    • Atualize a documentação dos usuários (procedimento, modos de operação ...)

    Treinamento e Desenvolvimento:

    • Treinar usuários

    Contribui para a rede Evolução do Processo:
    Fornece feedbacks importantes sobre o desempenho de processos e aplicativos, bem como as necessidades de evolução para o Especialista em Suporte EmpresarialProjetos:

    • Contribui para a implantação de processos e ferramentas

    PRÉ-REQUISITOS:

    • Diploma de Nível Superior em Engenharia ou Computação (ou áreas afins)
    • Inglês Intermediário
    • Excel Avançado

    DESEJÁVEL:

    • Conhecimento em Oracle
    • Conhecimento em TI (Banco de Dados, SQL...)
    • Conhecimento em Ferramentas Digitais (PowerBI, PowerApps, Python, Data Load.)