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- Soluciona problemas e solicitações operacionais dos usuários quando possível e encaminha para Especialistas de Suporte de Negócios (e / ou equipes de Suporte de L2 IS) quando necessário
- Garante que processos e aplicativos sejam aplicados e usados corretamente (incluindo parâmetros)
- Atualize a documentação dos usuários (procedimento, modos de operação ...)
- Treinar usuários
- Contribui para a implantação de processos e ferramentas
- Diploma de Nível Superior em Engenharia ou Computação (ou áreas afins)
- Inglês Intermediário
- Excel Avançado
- Conhecimento em Oracle
- Conhecimento em TI (Banco de Dados, SQL...)
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Business Support Analyst - Rio de Janeiro, Brasil - MICHELIN
Descrição
Business Support Analyst A Michelin, líder do segmento de pneus, se dedica ao desenvolvimento da mobilidade de seus clientes, de forma sustentável, criando e distribuindo os pneus, serviços e soluções mais adequados às suas necessidades, fornecendo serviços digitais, mapas e guias, para ajuda-los a tornar suas viagens experiências únicas; e desenvolvendo materiais de alta tecnologia , que atendem à indústria da mobilidade.
Defendemos nossos valores de respeito aos clientes, às pessoas, aos acionistas, ao meio ambiente e aos fatos em todos os lugares onde estamos presentes.
Nós nos importamos em dar as pessoas uma melhor maneira de seguir em frente.Seja parte de um time no qual você é empoderado e encorajado a alcançar o seu potencial ao máximo e a realizar as suas ambições.
Ao redor do mundo, através da diversidade, ajude a criar o futuro da Michelin com paixão, entusiasmo e orgulho.Com a mesma atenção aos nossos colaboradores e clientes, nós inovamos além e melhor pela sustentabilidade.
Se você tem perfil industrial, skills de digitalização, indústria 4.0, lean Manufacturing , entusiasmo e energia para enfrentar desafios e é apaixonado por inovação, essa é a sua oportunidade.
Venha desenvolver sua carreira no Grupo Michelin e participe do nosso processoConheça mais sobre o site que você irá trabalhar:A sede corporativa para América do Sul está localizada no Brasil, mais precisamente na cidade do Rio de Janeiro, de onde saem todas as estratégias para a região
MISSÃO:
Fornece suporte aos usuários nível 1. Suporte de negócios e treinamentos para permitir que eles façam seu trabalho do dia a dia corretamente.
Fornece feedbacks e recomenda a evolução de processos e ferramentas para melhorar o desempenho assim como a satisfação dos clientes e funcionários .
Realizações esperadas:
Para o seu domínio e na busca de atingir o objetivo de performance operacional, suporta ao usuário:
Treinamento e Desenvolvimento:
Contribui para a rede Evolução do Processo:
Fornece feedbacks importantes sobre o desempenho de processos e aplicativos, bem como as necessidades de evolução para o Especialista em Suporte EmpresarialProjetos:
PRÉ-REQUISITOS:
DESEJÁVEL: