- Provide technical support and guidance to our clients and service provider for all technical issues related to XCHARGE ́s AC or DC fast-charging solutions in Brazil. - Responsible for on-site operation guidance, training for clients and service providers in the region.
- Work with R&D, quality, and other departments from HQ to develop after-sales solutions, or to investigate related on-site issues.
- Troubleshoot after-sales issues and offer solutions to clients. - Manage regional spare parts inventory, plan reserves base on repair needs, and minimize emergency orders.
- Develop and maintain after-sales manuals in local language
- Oversee order status from delivery to on-site, ensuring timely resolution of installations.
- Perform additional tasks as assigned.
- Technical background, e.g., studies in electrical/mechanical engineering
- Passionate about EV charging, sustainability, energy transition, and e-mobility
- Ideally possess a driver's license
- Knowledge of embedded system and programming languages
- Good English and Portuguese language skills; Chinese language will be considered as a plus
- Good communication skills, solution/customer-oriented mindset as well as team spirit
- Willing to travel within the region up to 50% of the time
- Remote location, work from almost anywhere in Brazil
- Become part of a rapidly growing, innovative company at the crossroads of energy & mobility transition, representing sustainable technology
- Working in a highly motivated, multicultural team with Branches in Europe and U.S
- Competitive salary
Technical Support Engineer - Brasil - XCHARGE
Descrição
(Junior) Technical Support Engineer for EV Charging Infrastructure (Remote Work in Brazil)
Electromobility offers the opportunity to replace fossil fuels in the transport sector. Electrification of the transport sector can also bring benefits in terms of increased energy efficiency and reduced local pollution. Be part of the new movement and gain experience with XCHARGE group.
XCHARGE is an innovative provider of DC/HPC charging infrastructure and industry-leading technologies such as B2G, load management and battery storage. From research and development to manufacturing and distribution, XCHARGE is committed to providing a future-proof and scalable solution to energy companies, bus depots, fleet operators and OEMs worldwide.
Your responsibilities:
Preferred qualifications:
Our offer:
Please send your application including your earliest possible starting date and salary expectations to