Assistente Administrativo - Curitiba, Paraná, Brazil - Wipro Technologies

    Wipro Technologies
    Wipro Technologies Curitiba, Paraná, Brazil

    há 5 dias

    Wipro Technologies background
    Tecnologia / Internet
    Descrição

    Job Description

    Role Purpose

    The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

    Responsibilities

    • Support Process by Managing Transactions as Per Required Quality Standards
      • Field Incoming Help Requests from Clients via Telephone and/or Emails in a Courteous Manner.
      • Document All Pertinent End User Identification Information, Including Name, Department, Contact Information, and Nature of Problem or Issue.
      • Update Own Availability in the RAVE System to Ensure Productivity of the Process.
      • Record, Track, and Document All Queries Received, Problem-Solving Steps Taken, and Total Successful and Unsuccessful Resolutions.
      • Follow Standard Processes and Procedures to Resolve All Client Queries.
      • Resolve Client Queries as Per the SLAs Defined in the Contract.
      • Access and Maintain Internal Knowledge Bases, Resources, and Frequently Asked Questions to Aid in and Provide Effective Problem Resolution to Clients.
      • Identify and Learn Appropriate Product Details to Facilitate Better Client Interaction and Troubleshooting.
      • Document and Analyze Call Logs to Spot Most Occurring Trends to Prevent Future Problems.
      • Maintain and Update Self-Help Documents for Customers to Speed Up Resolution Time.
      • Identify Red Flags and Escalate Serious Client Issues to Team Leader in Cases of Untimely Resolution.
      • Ensure All Product Information and Disclosures are Given to Clients Before and After the Call/Email Requests.
      • Avoid Legal Challenges by Complying with Service Agreements.
      • Deliver Excellent Customer Service Through Effective Diagnosis and Troubleshooting of Client Queries
        • Provide Product Support and Resolution to Clients by Performing a Question Diagnosis While Guiding Users Through Step-by-Step Solutions.
        • Assist Clients with Navigating Around Product Menus and Facilitate Better Understanding of Product Features.
        • Troubleshoot All Client Queries in a User-Friendly, Courteous, and Professional Manner.
        • Maintain Logs and Records of All Customer Queries as Per the Standard Procedures and Guidelines.
        • Accurately Process and Record All Incoming Call and Email Using the Designated Tracking Software.
        • Offer Alternative Solutions to Clients (Where Appropriate) With the Objective of Retaining Customers' and Clients' Business.
        • Organize Ideas and Effectively Communicate Oral Messages Appropriate to Listeners and Situations.
        • Follow Up and Make Scheduled Call Backs to Customers to Record Feedback and Ensure Compliance to Contract /SLAs.
        • Build Capability to Ensure Operational Excellence and Maintain Superior Customer Service Levels of the Existing Account/Client
          • Undertake Product Trainings to Stay Current With Product Features, Changes, and Updates.
          • Enroll in Product Specific and Any Other Trainings Per Client Requirements/Recommendations.
          • Partner With Team Leaders to Brainstorm and Identify Training Themes and Learning Issues to Better Serve the Client.
          • Update Job Knowledge by Participating in Self-Learning Opportunities and Maintaining Personal Networks.

        Performance Parameters

        No

        1. Process: No. of Cases Resolved per Day, Compliance to Process and Quality Standards, Meeting Process Level SLAs, Pulse Score, Customer Feedback.
        2. Self-Management: Productivity, Efficiency, Absenteeism, Training Hours, No. of Technical Training Completed.
  • Wipro Technologies

    Assistente Administrativo

    há 3 dias

    Wipro Technologies Curitiba

    Requisition ID: 40067 · City: Curitiba · Country/Region: BR · <p style= ...

  • Wipro Technologies

    Assistente Administrativo

    há 3 dias

    Wipro Technologies Curitiba

    Role Purpose: · The purpose of this role is to deliver high-quality technical support and resolve client issues efficiently. · Responsibilities: · Process Support: Manage transactions according to quality standards, ensuring timely resolution of client queries via phone or other ...

  • Wipro Technologies

    Assistente Administrativo

    há 1 semana

    Wipro Technologies Curitiba, Paraná, Brazil

    Role Purpose · The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · Responsibilities · Support process by managing transactions as per required quality sta ...

  • Wipro Technologies

    Assistente Administrativo

    há 3 dias

    Wipro Technologies Curitiba

    Job Title: Technology Professional · About Wipro Limited: · We are a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our expertise in emerging technologies, we ...

  • Wipro Technologies

    Assistente Administrativo

    há 1 semana

    Wipro Technologies Curitiba, Paraná, Brazil

    About Wipro · Wipro Limited is a leading technology services and consulting company. We help our clients transform their businesses by providing innovative solutions that address their most complex digital needs. · Job Description · Role Purpose · The primary role of this positio ...

  • Jll

    Assistente Administrativo

    há 23 horas

    Jll Curitiba

    About JLL · - We are a leading professional services and investment management firm specializing in real estate, with operations in over 80 countries and a workforce of over 91,000 individuals worldwide who help real estate owners, occupiers and investors achieve their business a ...

  • Wipro Technologies

    Assistente Administrativo Bilingue

    há 3 dias

    Wipro Technologies Curitiba

    Job Title: Technology Services and Consulting Professional · Location: Curitiba, Brazil · This is an exciting opportunity to work with a leading technology services and consulting company that delivers innovative solutions to clients worldwide. · We are seeking a skilled professi ...

  • Wipro Technologies

    Assistente Administrativo Bilingue

    há 4 dias

    Wipro Technologies Curitiba, Paraná, Brazil

    Job Description · Role Purpose · The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · Responsibilities · Do · Support process by managing transactions as p ...

  • Wipro Technologies

    Assistente Administrativo Bilíngue

    há 1 dia

    Wipro Technologies Curitiba, Paraná, Brazil

    Job Title · Technical Support Specialist · Role Purpose · The purpose of the role is to provide effective technical support to clients and actively resolve their issues directly or through timely escalation to meet process SLAs. · Responsibilities · Support Process · Field incomi ...

  • Wipro Technologies

    Assistente Administrativo Bilíngue

    há 3 dias

    Wipro Technologies Curitiba

    Job Title: · We are seeking a talented individual to work with us. · Key Responsibilities: · Leverage technology expertise to address complex digital transformation needs of clients · Collaborate on building innovative solutions that drive business growth and improvement · Contri ...

  • Blue Community

    Assistente Administrativo Jr

    há 2 dias

    Blue Community Curitiba

    This role is focused on operating and maintaining equipment to achieve safety, quality, cost, delivery, sustainability, and morale targets. · Key Responsibilities: · Execute standard work processes on equipment using Autonomous Maintenance (AM) and Progressive Maintenance (PM) st ...

  • Blue Community

    Assistente Administrativo Jr

    há 1 semana

    Blue Community Curitiba, Paraná, Brazil

    This role requires a professional to operate and maintain equipment, focusing on safety, quality, cost, delivery, sustainability, and morale targets. Key responsibilities include executing standard work processes using AM (autonomous maintenance) and PM (progressive maintenance) ...

  • Wipro Digital Operations And Platforms

    Assistente Administrativo

    há 3 dias

    Wipro Digital Operations And Platforms Curitiba

    ¿Quienes somos? · Ven a ser parte de la transformación en Wipro Brasil. Requerimos un Asistente Administrativo para contribuir con nuestros objetivos. Se busca una persona con educación preparatoria completa o superior en curso, capacidad analítica y experiencia en investigación. ...

  • Agilidade gestão de pessoas e soluções

    Assistente Administrativo

    há 2 dias

    Agilidade gestão de pessoas e soluções Curitiba

    Auxiliar em demandas administrativas da empresa que atua na gestão de recursos humanos para terceiros. · Descrição do Cargo · O assistente administrativo irá auxiliar na resolução de questões administrativas e fornecer suporte ao departamento de recursos humanos. · Requisitos · F ...

  • Espaço A+ Self Storage

    Assistente Administrativo

    há 18 horas

    Espaço A+ Self Storage Curitiba, Paraná, Brazil

    Assistente Administrativo · Oportunidade de se integrar a nossa equipe como Assistente Administrativo em Curitiba ou região metropolitana da empresa Espaço A+ Self Storage. · Horários de Trabalho · Segunda à sexta-feira, horário comercial; Sábado, manhã. · Remuneração e Benefício ...

  • Bellinati Perez

    Assistente Administrativo

    há 3 dias

    Bellinati Perez Curitiba

    Procuramos uma pessoa que esteja disposta a contribuir para o nosso time como Assistente Administrativo em uma empresa consolidada e reconhecida por suas práticas inovadoras de diversidade e inclusão. · Sua rotina no nosso time · Fazer parte de um ambiente dinâmico e ágil, onde a ...

  • Pimpão

    Assistente Administrativo

    há 13 horas

    Pimpão Curitiba

    Descrição da Vaga · A Empresa Pimpão Soluções Educacionais está com vaga aberta para Assistente Administrativo (com ênfase em Negociação). · Sobre a vaga: · Nossa equipe procura um profissional dinâmico, habilidoso e responsável para desempenhar o papel de Assistente Administrati ...

  • senografia

    Assistente Administrativo

    há 1 semana

    senografia Curitiba, Paraná, Brazil

    Estamos procurando por um profissional de excelência para atuar como Assistente Administrativo. · Responsabilidades · Providenciar assistência aos departamentos da empresa, incluindo a Diretoria, Administrativo, Comercial e etc. · Requisitos · O candidato ideal deve ter: · Compet ...

  • BPO4U

    Assistente Administrativo

    há 2 horas

    BPO4U CURITIBA

    Buscamos um profissional competente para atuar como Assistente Administrativo em nosso escritório de Assessoria Jurídica localizado em Curitiba/PR. · Responsabilidades: · <ol style= ...

  • Pimpão

    Assistente Administrativo

    há 1 hora

    Pimpão Curitiba

    Descrição da Vaga A Empresa Pimpão Soluções Educacionais está com vaga aberta para Assistente Administrativo (com ênfase em Negociação). Venha fazer parte deste time Sobre a vaga: · Estamos em busca de um Assistente Administrativo para integrar nossa equipe. Buscamos um profissio ...

Empregos
>
Curitiba
>
Assistente administrativo