Application Support Specialist - Blumenau, Brasil - Mout'S Soluções Em Ti

Descrição

• Develop preventive action plans if metrics fall short of Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), in alignment with operational Excellence Measures.
• Maintain accurate system documentation while adhering to Sarbanes-Oxley (SOX) regulations.
• Identify patterns in recurring incidents and initiate the Problem Management process.
• Conduct comprehensive root cause analyses.
• Utilize your expertise in PL/SQL to assist in data analysis, debugging, and query optimization to ensure efficient and accurate data processing.
• Leverage MQTT knowledge to manage and troubleshoot message queuing telemetry transport systems, ensuring reliable and efficient data communication.
• Maintain messaging integrations with Azure Service Bus and EventHub, ensuring data flows smoothly and securely across systems.
• Utilize Datadog for logs and monitors analysis, identifying trends, performance issues, and potential areas of improvement.

• Proficiency in PL/SQL and strong experience in working with relational databases, writing complex queries, and optimizing database performance.
• Solid understanding of MQTT protocols and experience in managing message queuing telemetry transport systems.
• Experience with messaging integrations using Azure Service Bus and EventHub is a strong advantage.
• Familiarity with Datadog for logs and monitors analysis, with the ability to derive actionable insights from monitoring data.
• Working knowledge of ServiceNow and ITIL practices for incident, problem, and change management.
• Understanding of Site Reliability Engineering (SRE) and Dev