supervisor de call center (2025) - são paulo/sp - op - São Paulo, São Paulo, Brazil - Tahto Brasil

    Tahto Brasil
    Tahto Brasil São Paulo, São Paulo, Brazil

    há 1 semana

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    Descrição

    Descrição do Cargo

    Você está procurando por uma nova oportunidade ou deseja dar um passo à frente na sua carreira? A Tahto é uma empresa de gente, interações e experiências que partem do calor humano, respeita a diversidade e utiliza tecnologia para criar soluções.

    Nossa equipe é diversa e acolhedora, pronta para ajudar você a crescer. Trabalhamos com uma carga horária flexível que permite conciliar trabalho com estudos e outras atividades.

    Aqui você encontrará oportunidades de treinamento remunerado que preparam você para o trabalho e agregam conhecimentos úteis para várias áreas da sua vida.

    O que é ser Supervisor de Call Center na Tahto?

    O Supervisor de Call Center na Tahto assegura a qualidade e eficiência do atendimento, gerenciando a equipe de agentes e promovendo um ambiente de trabalho motivador e colaborativo. O supervisor é fundamental para garantir que as metas sejam atingidas e que os clientes recebam um atendimento excepcional.

    Responsabilidades Principais

    • Liderança Inspiradora: Supervisionar os operadores, garantindo informações claras e interações eficientes com os clientes.
    • Gestão de Equipe: Orientar e apoiar a equipe, assegurando a eficiência e a qualidade no atendimento.
    • Atualização e Inovação: Manter a equipe informada sobre novos produtos, serviços e ofertas, além de atualizar sistemas e controles.
    • Monitoração e Melhoria Contínua: Realizar monitorias, gestão da evolução de desempenho e análise de resultados, promovendo a melhoria contínua.
    • Soluções Diferenciadas: Identificar e resolver problemas sistêmicos e falhas massivas, oferecendo soluções inovadoras.
    • Resultados e Desempenho: Garantir o cumprimento das metas estabelecidas, monitorando indicadores de produtividade, qualidade e desempenho.
    • Supervisão de Pessoas: Assegurar condições ideais de trabalho e promover um ambiente colaborativo.
    • Colaboração e Estratégia: Participar de reuniões de resultados com Coordenadores e Gerentes, contribuindo para estratégias de melhoria.

    Requisitos e Habilidades

    Para se destacar nesta função, você precisará de:

    • Ensino Médio Completo (Superior em andamento ou completo será um diferencial).
    • Ser maior de 18 anos.
    • Documentação completa (RG, Título de Eleitor, Reservista).
    • Fluência verbal e escrita.
    • Experiência prévia em supervisão ou liderança de equipes (preferencialmente em call center).

    Habilidades Comportamentais

    • Liderança
    • Comunicação assertiva
    • Resiliência
    • Capacidade de resolução de problemas
    • Pensamento estratégico
    • Empatia
    • Organização e disciplina
    • Proatividade

    Informações Adicionais

    Benefícios

    • Auxílio Creche por filho até 05 anos completos;
    • Auxílio Filho Excepcional;
    • Plano de Saúde e Odontológico;
    • Seguro de vida;
    • Vale Transporte;
    • Vale Alimentação e / ou Refeição;
    • Premiações mensais;
    • PPR - Programa de Participação nos Resultados;

    A concessão dos benefícios estão condicionados a um conjunto de requisitos, que serão informados no ato da contratação.

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