Business support- Customer Service and Sales - Piracicaba, Brasil - Stenon

Descrição

Área e especialização profissional:
Administração - Administração Geral

Nível hierárquico:
Especialista


Lugar de trabalho:
Piracicaba, SP

Regime de contratação de tipo Efetivo – CLT
Jornada Período Integral
YOU WILL Providing translation services for marketing materials, reports, and presentations Proofreading marketing materials for accuracy and clarity Managing social media responses and engagement Handling the production and logistics of marketing materials in BRA Creating email templates for marketing and customer service purposes Assisting in the onboarding process for new customers Responding to all new queries through email, WhatsApp, and phone Troubleshooting issues by submitting cases on the Slack channel and recording them on Salesforce Proactively supporting customers by conducting error ratio checks, calling them for feedback, and addressing any issues they may be experiencing Collaborating closely with the CS and Sales teams to resolve any related problems Sales: Providing support to the sales team by addressing any queries they may have Entering data on Salesforce, including comments and feedback, and ensuring that all information is kept up-to-date and organised Coordinating daily activities within the sales department Help with lead qualification Pre- and post-sale support Accepting deliveries Arranging promotional merchandise Arranging promotional merchandise YOU HAVE Good level of English and excellent Portuguese 2+ years of experience in effectively communicating with customers A high school diploma or equivalent Computer literacy, IT skills, and typing skills Fast learning ability and well-organised The ability to multitask and quickly switch focus Problem-solving skills, taking a proactive approach, and maintaining a can-do attitude Agriculture experience and Salesforce or any other CRM knowledge are a plus WHAT WE OFFER Permanent full-time position with a fixed schedule from Monday to Friday (40 hours a week) A role within a highly productive and supportive team full of dedicated, hard-working professionals The possibility to work from home sometimes , depending on business needs and availability Health insurance and other statutory benefits