- Provide technical troubleshooting support to Google Cloud Partners as they migrate their customers from Apigee to new & advance platform.
- Work closely with the Migration Program manager and assist partners during the Apigee migration process.
- Work with Partners to understand their migration needs and troubleshoot their concerns during migration.
- Assist users with data, and reports on the issue types.
- Work with the Application Migration team to develop and implement migration support plans.
- Provide Partner feedback and sentiments to ensure they are functioning properly after migration.
- Document and maintain migration procedures and processes SOP.
- Support Partners on how to use the new applications after migration.
- Bachelor's degree.
- Languages: Advanced English,
- Background in Technical support domains.
- Strong understanding of Google suite and operating systems.
- Experience with application migration concepts and processes.
- Understanding of cloud migration is an advantage.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent communication and problem-solving skills.
Technical Support – Application Migration - Sao Paulo, Brasil - Cognizant
Descrição
Who We Are
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at: .
Technical Support – Application Migration – Google Cloud - Apigee
What you'll do
The Application Migration Technical Support L3 is responsible for providing technical support to Partners during the Apigee application migration process. This includes assisting them with migration, troubleshooting, providing training materials and guidance for successful experience.
The ideal candidate will have a strong understanding of and system, as well as background with technical support on application migration and processes.
Key Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Please, upload your resume in English.
Why Cognizant?
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all of our advertised openings.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar