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- Identify and assess customers' needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Update our internal databases with information and record inquiries, comments and complaints
- Enhance customer experience by gathering customer feedback and share with our Product teams
Requirements: - Fluency in Portuguese
- Fluency in English (verbal and written) is a nice
- have
- Experience as a Customer Support Agent or similar CS role is appreciated
- Familiarity with our industry is a plus
- Customer
- oriented approach with excellent communication and problem
- solving skills
- Ability to multitask, prioritize, and manage time effectively
- Computer literacy
- Flexibility to work on shift rotation 24/7
BenefitsOur employees are our most important asset, and that's reflected in the way we treat our peopleWe are proud to offer a variety of benefits to support our team, including: - A friendly and modern working environment
- Career opportunities within a fast
- paced environment
- Competitive remuneration package
- Outstanding health care medical plan**If you do not meet the search criteria, refrain from applying; there is no flexibility in face
- to
- face work and English level.
Customer Support Agent - São Paulo, Brasil - Pacifica Continental
Descrição
Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.Key Responsibilities