Client Success Specialist - São Paulo, Brasil - Oracle

Descrição

Job Responsibilities Responsible for providing customers with the guidance and support needed throughout the full life cycle of subscription to ensure successful and effective use of CX Application products (onboarding, provisioning, implementation, adoption, product updates, governance, cross-sell/up-sell and renew).

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client. Develop and manage relationship with customers at operational and management levels. Develop and maintain relationships with management across lines of business and third parties. Implement governance meetings at customer (at levels operational and executive). Act as the primary liaison between Oracle, the customer, and other involved parties. Responsible for escalating issues across multiple business units within Oracle (. Technical Support, Engineering, Operations, and coordinating resources to resolve problems. Collaborate daily with product team members from EMEA, APAC, and North America. Job duties are varied and complex utilizing independent judgment. Job Requirements Understanding of Cloud technology. Experience with CX applications. Knowledge at Oracle CX products is a plus. Relevant professional Cloud industry experience, preferably in global and diverse organizations. Speak Portuguese, English and Spanish