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- Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions
- Filter requests for critical situations that require immediate action
- Schedule and participate in engagement support sessions with the assigned architects to better learn our customers' business goals and to also better understand our internal customer success practices
- Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
- Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
- Actively contribute in the collection and management of metrics required by the CES leadership
- Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders
- Current student, bachelor's degree, in Information Technology and/or Business
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
- Strong writing and listening skills
- Strong communication skills
- Excellent attention to detail
- Knowledge in or ability to learn ERP, CRM and other SAP systems
- Willing to learn and self-driven individual
- Work well with deadlines and have ability to multi-task
- Proven ability to maintain confidentiality
- Fluent English is mandatory
- Fluent Spanish is a plus
iXp Intern - São Paulo, Brasil - SAP
Descrição
What you'll do
:Position Title: SAP iXp Intern - Customer Engagement Support
Location: São Paulo, SP, Brazil
In this role, you'll:
Key tasks include, but are not limited to, the following:
Who you are:
We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.