Problem Resolution Specialist - Arujá, SP - beBeeCustomerAdvocate

    beBeeCustomerAdvocate
    beBeeCustomerAdvocate Arujá, SP

    há 1 semana

    Tempo integral

    Título do emprego: Technical Support Engineer

    Descrição

    Technical Support Engineer Role

    We are seeking a dedicated and skilled Technical Support Engineer to provide daily technical support to customers resolving their software-related issues.

    • Drive resolution of customer issues acting as a customer advocate ensuring prompt issue escalation and resolutions.
    • Maintain client satisfaction by adhering to established service level agreements (SLAs) for timely response and resolution.

    This role involves first-level investigations into technical product issues, collaborating with cross-functional teams to drive root cause analysis, defect fixes, and process improvements. The successful candidate will possess excellent problem-solving skills, strong analytical thinking abilities, effective communication skills for stakeholder management, along with proficiency in troubleshooting complex technology issues. For the right individual who is passionate about delivering world-class customer experiences this could be an ideal opportunity for career growth within our organization.


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