- Drive resolution of customer issues acting as a customer advocate ensuring prompt issue escalation and resolutions.
- Maintain client satisfaction by adhering to established service level agreements (SLAs) for timely response and resolution.
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A senior resolution specialist will manage and resolve complex escalated customer issues for Genesys, ensuring that escalations are resolved quickly and effectively. · The primary focus will be to drive the resolution of Product Support case escalations to ensure that Genesys is ...
São Paulo, São Paulohá 3 semanas
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BRAZILIAN PORTUGUESE VERSION · ANALISTA DE SOFTWARE DE PAGAMENTOS · Responsável pela gestão técnica de contas de clientes selecionados no mercado de pagamentos. Definir e acordar a estratégia e os planos táticos para atingir as metas e o crescimento do negócio. Fornecer soluções ...
São Paulohá 9 horas
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+ Job summary: The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. · + Qualifications:7-12 years hands on application ...
São Paulohá 4 dias
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We value innovation teamwork and customer-focused service we are looking for a motivated Tech Support Specialist to join our São Paulo team. · ...
São Paulohá 4 dias
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We are looking for a focused and proactive Supplier Quality Engineer - Specialist.Responsibilities include evaluating the entry of new suppliers into the AGCO supply chain, systematically monitoring the quality of products delivered by our suppliers, · reviewing engineering and m ...
Mogi das Cruzeshá 2 semanas
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We are looking for a focused and proactive Supplier Quality Engineer - Specialist. · Evaluating the entry of new suppliers into the AGCO supply chain is a key responsibility.To succeed as a Supplier Quality Engineer you must have excellent analytical and technical skills as well ...
Mogi das Cruzeshá 1 mês
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The Field Support Specialist will be the focal point for ensuring the stability, security and efficiency of all areas. This role is critical to advanced technical support, administration and ongoing optimization of all infrastructure. · Prepare projects and technical specificatio ...
Guarulhoshá 4 semanas
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A Transportation Specialist at ROC facilitates flow of information between different stakeholders and resolves any potential issues that impacts customer experience and business continuity. · ...
São Paulo Tempo integralhá 4 semanas
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We are on a search for a new player to join our team. · ...
São Paulohá 1 mês
- Trabalhar em empresa
Technical Support Specialist, Alpha (Remote) - 60,000/year USD
Apenas para membros registrados
We bridge this divide through a radically different approach: AI-enhanced specialists positioned at the heart of a dynamic educational environment. · This is direct, production-level troubleshooting within a service context.You will diagnose unclear breakdowns across educational ...
São Paulohá 3 dias
- Trabalhar em empresa
Job Title Customer Technical Services Analyst II
Apenas para membros registrados
Customer Delivery & Engagement team is looking for a Customer Support Specialist within our Subscription Management product line to drive our customer experience and product efficacy by consistently executing on customer cancellation requests. · ...
São Paulohá 1 mês
- Trabalhar em empresa
Engenheiro de Suporte Técnico, Trilogy (Remote) - 60,000/year USD
Apenas para membros registrados
You thrive on difficult challenges. The unusual edge cases. The support tickets where documentation runs out, monitoring tools contradict each other and colleagues have no answer. · ...
São Paulohá 1 semana
- Trabalhar em empresa
Technical Support Specialist, Alpha (Remote) - 60,000/year USD
Apenas para membros registrados
We are looking for a Technical Support Specialist to join our team. The ideal candidate will have experience in technical customer support and fundamental programming ability for troubleshooting and resolving bugs. · Combine specialized human judgment with AI-driven tools to prov ...
São Paulohá 1 semana
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The Support Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub ensuring fast response times accurate routing and clean data for reporting and automation. · ...
São Paulo Freelancehá 1 mês
- Trabalhar em empresa
Job Title Customer Technical Services Analyst II
Apenas para membros registrados
The Customer Delivery & Engagement team is looking for a Customer Support Specialist within our Subscription Management product line to drive our customer experience and product efficacy by consistently executing on customer cancellation requests. · Efficiently manage cancellatio ...
São Paulo Tempo integralhá 1 mês
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The role is a Fixed Income & Rates Technology Specialist supporting mission-critical front-office trading platforms during LATAM trading hours (GMT-6). · ...
São Paulohá 1 mês
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Responsible for the technical management of selected customers' accounts. Define and agree the strategy and tactical plans to achieve the target and growth of the business. · Provide technical solutions based on customer requirements focusing on products, services, software and c ...
São Paulohá 1 dia
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+The role involves close interaction with trading and business users, managing their requests, ensuring timely incident resolution. · ++Support Fixed Income products: Bonds (Credit/Govies), Inflation-linked instruments, and Swaps. · Provide both functional and technical guidance ...
São Paulohá 1 mês
- Trabalhar em empresa
Technical Support Specialist, Alpha (Remote) - 60,000/year USD
Apenas para membros registrados
We address this challenge through a fundamentally new approach: AI-enhanced "cyborg" operators functioning at the heart of a living educational infrastructure. · You will investigate unclear, multi-party failures spanning educational applications, student information platforms, a ...
São Paulohá 2 semanas
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We operate globally, supporting clients in 60 languages across diverse industries.Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. · ...
São Paulohá 5 dias
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Job summary · A Transportation Specialist at ROC facilitates flow of information between different stakeholders and resolves any potential issues that impacts customer experience and business continuity. · Communication with external customers (Carriers, Vendors/Suppliers) · Prov ...
Sao Paulohá 1 dia
Problem Resolution Specialist - Arujá, SP - beBeeCustomerAdvocate
Título do emprego: Technical Support Engineer
Descrição
Technical Support Engineer Role
We are seeking a dedicated and skilled Technical Support Engineer to provide daily technical support to customers resolving their software-related issues.
This role involves first-level investigations into technical product issues, collaborating with cross-functional teams to drive root cause analysis, defect fixes, and process improvements. The successful candidate will possess excellent problem-solving skills, strong analytical thinking abilities, effective communication skills for stakeholder management, along with proficiency in troubleshooting complex technology issues. For the right individual who is passionate about delivering world-class customer experiences this could be an ideal opportunity for career growth within our organization.
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Senior Resolution Specialist
Apenas para membros registrados São Paulo, São Paulo
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Software Analyst
LANDI Global- São Paulo
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technical lead l1
Apenas para membros registrados São Paulo
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Tech Support Specialist
Apenas para membros registrados São Paulo
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Quality Specialist
Apenas para membros registrados Mogi das Cruzes
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Quality Specialist
Apenas para membros registrados Mogi das Cruzes
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Field Support Specialist
Apenas para membros registrados Guarulhos
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Transportation Specialist, ROC
Tempo integral Apenas para membros registrados São Paulo
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B2B Support Specialist
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Technical Support Specialist, Alpha (Remote) - 60,000/year USD
Apenas para membros registrados São Paulo
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Job Title Customer Technical Services Analyst II
Apenas para membros registrados São Paulo
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Engenheiro de Suporte Técnico, Trilogy (Remote) - 60,000/year USD
Apenas para membros registrados São Paulo
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Technical Support Specialist, Alpha (Remote) - 60,000/year USD
Apenas para membros registrados São Paulo
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Support Desk Specialist – HubSpot Service Hub
Freelance Apenas para membros registrados São Paulo
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Job Title Customer Technical Services Analyst II
Tempo integral Apenas para membros registrados São Paulo
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Production Support Analyst
Apenas para membros registrados São Paulo
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Software Analyst
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Production Support Analyst – Fixed Income
Apenas para membros registrados São Paulo
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Technical Support Specialist, Alpha (Remote) - 60,000/year USD
Apenas para membros registrados São Paulo
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Customer Support Consultant
Apenas para membros registrados São Paulo
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Transportation Specialist, ROC
Apenas para membros registrados Sao Paulo