Senior Consultant - São Paulo
há 19 horas
Descrição do trabalho
Position SummaryThe SAP SD – Brazil Localization Expert provides advanced remote-based functional and technical support for mission-critical SAP applications as part of a customer support organization.
This role focuses on SAP SD with strong expertise in Brazilian localization, tax, and regulatory requirements.
The position is responsible for researching, troubleshooting, and resolving complex issues across SAP environments (4.x and ECC), supporting highly integrated and customized systems.
The consultant will work closely with customers to ensure system stability, regulatory compliance, and continuous business operations while delivering a consistently high-quality support experience.
This position is for independent consultants, working remotely and with a full-time contract.Responsibilities
Troubleshoot and resolve complex SAP SD issues using expert-level functional and technical knowledge.
Work closely with customers to understand business needs, support changes, and ensure high customer satisfaction.
Configure, present, and advise on SAP SD best practices and functionalities.
Provide expertise on Brazilian localization, tax, and regulatory requirements.
Support client customizations and share implementation and configuration best practices.
Develop or collaborate with developers to deliver fixes for critical application defects.
Provide hands-on support using proprietary tools in test environments or via remote client connectivity.
Actively contribute to a 24x7x365 global support organization, including availability for evenings, weekends, and holidays as required.
Collaborate with global virtual teams to extend field experience across multiple client environments.
Contribute to knowledge management, diagnostic tools, and process improvements to enhance the client experience.
Qualifications
Minimum of 10 years of SAP experience, with strong specialization in SAP SD.
At least 5 years of direct support for application end users in a corporate environment.
Strong knowledge of SAP SD configuration, customization, tables, and integrations.
Deep understanding of Brazilian localization, tax, and regulatory compliance.
Proven experience supporting complex, integrated SAP environments (4.x and ECC).
Strong analytical and problem-solving skills.
Portuguese fluency at C2 (Fluent) level required.
English proficiency at C1 (Advanced) level.
Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
SAP certification(s) are preferred.
Work Environment
This is a fully remote role based in Brazil, operating within a global SAP support model. The position requires proactive communication, collaboration with international teams, and adherence to service-level agreements. Due to the nature of mission-critical systems, availability outside standard business hours—including evenings, weekends, and holidays—is required.
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