Analista Sênior de Cobranças - São Paulo, São Paulo

Job summary

Lead high-impact workstreams in a fast-paced environment, delivering tangible results and strategic value. Collaborate with cross-functional and international teams, and interact with multiple internal stakeholders and external partners.

Responsibilities

• Drive the adoption of new ways of working by applying market trends that can be translated into actionable insights;
• Onboard and manage new partners to ensure their effective support of operational needs;
• Structure agent activity data in a scalable and comprehensive way, enabling seamless access and usage by internal and external partners;
• Apply market best practices to enhance negotiation strategies and outcomes;
• Support the design and implementation of processes for new operations, ensuring alignment with business objectives.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Economics, or related fields;
• Advanced Excel skills are required;
• Advanced English (spoken, written, and reading fluency is mandatory);
• Strong problem-solving skills are the most critical requirement — the ideal candidate will be able to manage multiple initiatives simultaneously and drive effective outcomes;
• Proven ability to analyze, interpret, and leverage data to inform decisions;
• Prior experience in loan collections, particularly with high-volume, low-ticket, unsecured products, is a plus — but not a requirement;
• Hands-on, proactive profile with a strategic mindset and a strong execution focus;
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.

Skills

• Knowledge of SQL.
• Advanced Spanish

Benefits

• Medical and dental care, extended to dependents;
• Partnership with Gympass and TotalPass;
• Flexible meal/food vouchers;
• Transportation vouchers, mobility vouchers or on-site parking;
• Flexible benefits;
• Zenklub;
• Discretionary annual bonus, linked to performance.

Descrição do emprego