Implementation Manager - Ivoti - Sphere Labs

Descrição

Implementation Manager

About the job
Sphere Labs is seeking a full-time Implementation Manager to bridge the gap between our sales and product teams. As an Implementation Manager, you will ensure customers can successfully integrate and leverage our payment infrastructure. You will have a direct impact on customer success and product evolution.

The key responsibilities include:

• Technical Discovery & Solution Design: Partner with stakeholders to gather customer technical requirements, assess capabilities, architect tailored solutions, and communicate gaps.
• CUSTOMER Technical Support: Handle integration requests from stakeholders post-discovery.

We are looking for someone with strong communication skills who can translate complex technical concepts into actionable feedback. The ideal candidate has experience working in fast-paced environments, collaborating across teams, building long-term partnerships. Fluency in English is required; Portuguese fluency is also required due to our Brazil-based operation.