Weichai Engine Service Manager - São Paulo, Brasil - Empregara

Descrição

As the biggest engine manufacturer in China, Weichai Group is looking for a high-performance After-sales Service Manager for engine service and channel development.

This position will be mainly responsible for the Brazil market, but also include the Uruguay/Paraguay market, planning and implementing all directing activities of Weichai engines service activities.

Responsibilities:

Manages all operations of service center including service staff and supervisors;Resolves most complex business problems for those on the team;Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations goals;Responsible for the construction and optimization of local services and accessories network;Responsible for maintaining relationship with main customer and improving customer satisfaction;Responsible for researching competitive products in local market;Responsible for the failure analysis and recommendations for product improvement;Assists the company to complete the important projects in the local;Assists with the transfer of knowledge; coaches and mentors less experienced technicians and engineers;Investigate potential partners in the local market and select high quality service stations or accessory agents, and report to the branch office director;Assess the operation status of existing local service stations and assist the director to promote the construction of boutique service stations;Assist the director to make service management regulations for the main customer;Assist the director gather valued market information (for example, the competitive products information, service policy, etc.) and assist the director make or update service policy according to the information;Perform failure analysis on major or batch failures, propose improvement suggestion and report to the branch office director;Provide necessary technical support for the local service station to solve knotty problems;Report the accomplished and processed work every week;Assist the company to complete the important Project;Performs other related tasks as may be assigned.

Skills Required:
Relevant knowledge of Diesel Engines;Proven tracking records in channel development;Knowledge of customer service;Proven ability to achieve sales target;New distributors development and network setting up;Excellent communication and negotiation skills;Good planning and organizational skills

Requirements:
Bachelor degree in Engineering or Mechanic;At least 5 years in Diesel Engine Market;Fluent level in English and Spanish.
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