- Your role as Customer Success Specialist will involve collaborating closely with professors at top US Universities integrating jove videos into courses improving student success.
- You'll be instrumental in ensuring users get maximum value from their subscription by providing ongoing support.
- Educating faculty through daily outreach via phone calls emails personal demos set up joVe integrations enhance user experience increase adoption deliver product awareness sessions promote engagement usage; increase exhibit conference presentation university seminar workshops onsite visits strengthen renewal outcomes ensure smooth implementation; communicate customer feedback sales marketing teams impact product development decisions
b style=background-color:#ccf8ff>User Requirements:A Master's degree or PhD Life Sciences fields preferred Experience Science Communications Academic Outreach roles Background Education Trends Challenges Biology Chemistry Medicine Physics Engineering Psychology required Strong interpersonal skills passion remote relationship-building Cold calling experience preferred
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Customer Success Specialist,Life Sciences - Brusque - JoVE
Descrição
Customer Success Specialist,Life SciencesAbout JoVE:
Jove is a leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use Jove for their research, teaching and learning.
The Company Overview: Over 1,000 universities, colleges, biopharma companies including leaders like Harvard Yale Stanford using jove for educational purposes. With offices in USA UK Australia India servicing clients globally we are seeking talented individuals to join our team. Our mission emphasizes innovation collaboration advancing science education thru accessible resources.
The Role:
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