Network Security L3 Specialist - São José dos Campos, SP, Brasil - HCLTech

Descrição

Your role and responsabilities:

• Handling tickets / Incidents via Service Now platform
• Lead technical incident calls as a SME
• Troubleshooting and providing break fix support to technical issues
• Perform root cause analysis of raised issues
• Defining process improvements and ensuring that the processes are adhered to
• Take shared ownership of resolving issues in a SLA driven environment
• Mentoring / training team members as a SME
• Testing and auditing as required from time to time
• Improves and maintains customer and employee satisfaction
• Work as part of a Follow the Sun support global support model

Qualifications and Experience:

• Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN)
• Cisco ISE
• Cisco Meraki
• Load Balancer - F5 LTM/APM and WAF
• SD-WAN experience a plus
• Network Engineer experience supporting global network infrastructures
• Experience in working as part of a global support (follow the sun) model
• Cisco CCNP/CCIE and other industry standard networking certifications
• Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
• Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing
• Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses.
• Expert level for Wireshark and debugging reading skills.
• Extensive hands-on experience with:
• Cisco Firepower, ASA product families
• Cisco ISE
• VPN IPSEC/SSL, GRE technologies and firewall policies
• F5 Load balancers LTM/APM and WAF
• Cisco SD-WAN experience a plus
• Advanced English

Desirable certifications:

• CCIE
• CCIE Security
• F5-CSE
• ENSDWI certification
• ITIL v4