Premio: Technical Support - Brasília, Brasil - Poptin

Descrição

Answering daily users' questions via live chat on apps and pluginsProviding timely and accurate customer service.

Talking customers through a series of actions to solve problemsFollowing up with clients to ensure problems are resolvedAssisting customers to get better resultsUpdating tutorials and guidesCollecting and presenting accurate user feedback to the development team.

Influence development priorities and future roadmapRequirementsPrior experience as a technical customer support or a similar role.

Good knowledge of HTML and CSSGood knowledge of Wordpress, Wix and / or ShopifyExcellent communication skillsBasic knowledge of Google analytics.

Fluent in written and spoken EnglishGood time management skills.
Attention to detail and good problem solving skillsBenefitsJoin a fast-paced, Bootstrapped, and profitable product-based companyWork directly with the founders and take ownership of your responsibilitiesRemote work, friendly environment, impacting users across 150+ countriesYou'll enjoy these benefits;Professional growth and remote collaboration with a global teamPerformance bonusesAnnual paid leavesExperience work-life balance