Analista Sênior - São Paulo - Edwards Lifesciences

    Edwards Lifesciences
    Edwards Lifesciences São Paulo

    há 4 dias

    Default job background
    Descrição
    Role Purpose
    Provides daily Customer Service support to customers using effective relationship and management skills and in line with required Customer Strategies.

    Role and Responsibilities

    * 30% Order exception messages handling: Follow up with customer or internal stakeholders for solutions and effective communication of possible solutions.
    * 20% C2C process management: Client authorization of implants and initiation of reverse logistics activities; Consignment management support
    * 20% Support business and strengthen relationship with strategic customers
    * 10% Participation in projects to increase effectiveness of customer service department and deliver positive customer experience
    * 10% Complaint management: Complaints for returned goods management and documentation handling and problem solving
    * 5% Additional office duties such as archiving and categorizing relevant documents
    * 5% Other

    **Education and Experience**

    * Bachelor's Degree preferred, 5 years of experience required
    * Intermediate English

    **Additional Skills**

    * Excellent written and verbal communication skills and interpersonal relationship skills
    * Excellent customer service skills with ability to negotiate and resolve difficult situations
    * Ability to work in fast paced environment and work under pressure
    * Excellent problem-solving and critical thinking skills
    * Ability to work effectively in cross-functional team environment


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