customer support associate - Cariacica - beBeeCustomer

Título do emprego: Customer Service Specialist

Descrição

Job Title: Customer Service Specialist

This role is ideal for individuals who enjoy helping others and are skilled in providing exceptional customer support. As a key member of our team, you will be responsible for resolving inquiries and complaints in a timely and professional manner.

Key Responsibilities:

• To respond to customer inquiries via phone, email, chat, and social media;


• To identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary;


• To update and maintain accurate customer records and account information in the system;


• To maintain comprehensive knowledge of products to provide accurate information to customers;
  
  

The ideal candidate will possess excellent communication skills both written & verbal along with experience working within an inbound contact center environment.