Cx Academy Training Expert - São Paulo, Brasil - Swarovski

Descrição

CX Academy Training Expert page is loaded CX Academy Training Expert Apply locations Sao Paulo, BRA time type Full time posted on Posted 4 Days Ago job requisition id R-91138 At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

We are looking for a CX Academy Training Expert where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job Organize, manage, deliver and record ILT trainings on brand, product, service & sales, clienteling, styling, specialist skills, softs skills and Store Management development.

Lead a culture of coaching by observing interactions with customers to draw out solutions, improvements, and development opportunities. Leveraging role play & coaching to enhance performance.
Support the Manager to build individual coaching plans after performance analysis on service, relationship building and sales skills.
Leverage Voice of Customer & Service Audit results to coach individuals & teams to improve service & sales. Track and manage quality and impact of all trainings and provide regular follow up to sustain the learning.
Create an engaging, results driven and experiential learning experience.

Work cross functionally & in partnership with the District Manager / Area Manager to organize and deliver trainings, share feedback and high light potential future talent.

Ensure consistent Onboarding for all new starters. Liaise with Managers & Instore Coaches to ensure a proactive plan for the new employee.

About you Bachelor's degree3-5 years of professional training experience in luxurylStrong analytical and communication skillsAdvance level of Portuguese and EnglishSpanish is a plusWhat we offer You can expect a range of benefits, including:

Swarovski Products DiscountMedical InsuranceAttractive Conditions for pension fundsWellness offerings available on-siteSubsidized public transportMeal TicketMasters of Light Since 1895 Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.

Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people.

Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski's heritage.

Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer.

We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.

A place where anyone/everyone belongs.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Equal Employment Opportunity:

Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.

Create a World of WonderJoining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we'll inspire the world of interior décor, fashion, culture, film and entertainment.
Recruitment Process at Swarovski
You are just a few steps away from becoming a part of our World of Wonder.
Select the job that excites you the most, tailor your CV and submit your application.

We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps.

If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test.

You will have time to ask your questions too.
CV Tips to Nail Your Dream Job

The first impression matters:
make your two-page CV professional and aesthetic.

Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education.

Tell us how well do you speak/write any other foreign languages.

We like to read the summaries of candidates' profiles with goals and passions - they highlight your personality and motivation.

If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
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