WordPress Support Specialist - Brazil, Brasil - Pronto Marketing

Descrição

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites
• Conduct regular site updates and maintenance on the Elementor platform
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates
• Work closely with the development team to handle more complex issues or site enhancements
• Participate in ongoing training to stay current with WordPress and Elementor developments
• Provide excellent customer service, maintaining high customer satisfaction ratings
  
  

Requirements

• Upload CV in English
• Proven experience as a WordPress Support Specialist or similar role
• Strong knowledge of WordPress, including themes, plugins, and core updates
• Proficient in HTML, CSS, JavaScript, and PHP
• Experience with the Elementor platform
• Exceptional problem-solving skills and attention to detail
• Excellent written communication skills for customer support
• Ability to work in a team and handle multiple tasks concurrently
• Familiarity with SEO services and Google Ad services is a plus
• Preferably candidates who can support US Central & Pacific time zones