-
Sales Support Account Coordinator
há 3 semanas
Adecco São Paulo, BrasilSOBRE A ADECCO: O Grupo Adecco é líder mundial em Recursos Humanos, atua em 60 países através de 5,5 mil escritórios, proporcionando diariamente empregos a 700 mil pessoas e serviços a mais de 100 mil empresas. Faz parte da lista 500 da Fortune Global e está cotada na bolsa de Zu ...
-
Nomad São Paulo, Brasil Tempo integralOlá, somos a Nomad · A primeira fintech (financial technology ou tecnologia financeira) a oferecer para pessoas brasileiras, uma conta global sem custo de abertura e manutenção, para viajar, comprar, poupar e investir em dólar. O nosso produto chegou às lojas de aplicativos em n ...
-
Nomad São Paulo, BrasilOlá, somos a Nomad · A primeira fintech (financial technology ou tecnologia financeira) a oferecer para pessoas brasileiras, uma conta global sem custo de abertura e manutenção, para viajar, comprar, poupar e investir em dólar. O nosso produto chegou às lojas de aplicativos em n ...
-
Affiliate Support Coordinator
há 3 semanas
NBCUniversal São Paulo, Brasil Tempo integralJob Description · The Affiliate Customer Support Coordinator will be responsible for supporting the needs and any new initiative related to the distribution of NBCU Portfolio Networks in Brazil. This position will have direct contact within the Media Operations team and will wor ...
-
Affiliate Support Coordinator
há 3 semanas
NBCUniversal São Paulo, Brasil Tempo integralJob Description · The Affiliate Customer Support Coordinator will be responsible for supporting the needs and any new initiative related to the distribution of NBCU Portfolio Networks in Brazil. This position will have direct contact within the Media Operations team and will work ...
-
Bilingual Tech Support Coordinator
há 2 semanas
Nbcuniversal São Paulo, BrasilAs one of the world's premier entertainment portfolios, NBCUniversal International Networks & Direct-to-Consumer delivers quality content and compelling brands to over 160 territories across Europe, the Middle East, Africa, Latin America and Asia Pacific. Delivering a full range ...
-
Emnify Gmbh São Paulo, BrasilOffice, Logistics and Regulatory Support Coordinator (m/f/d) With a predicted 25 billion connected IoT endpoints by 2025, the commercial and technological opportunities presented by the IoT are endless. Not to mention the career paths this exciting space has created. emnify stand ...
-
Technical Customer Support Coordinator
há 3 semanas
Howmet Aerospace São Paulo, BrasilSupport Alcoa wheels regional growth through: · Regular visits to current and new customers · Technical-commercial presentations to customers · Close cooperation with Howmet Commercial and Marketing teams · Retention of current customers · Technical validation of new products amo ...
-
Workday HCM Project Coordinator
há 3 dias
The Planet Group São Paulo, BrasilWorkday HCM Project Coordinator: Part-time Contract Role · The Planet Group have recently been engaged by a client to support them in finding a Workday HCM Project Coordinator in São Paula, Brazil. · We are looking for a Portuguese-speaking Workday HCM resource to act as Project ...
-
Customer Experience
há 6 dias
Mozper São Paulo, SP, BrasilAbout Mozper: Mozper is a debit card and app designed for kids and parents in Latin America. Parents can give their kids an allowance and set spending rules so they don't blow it all on video games. Parents can also assign chores, and track savings goals. In this way, children g ...
-
Relationship Manager
há 6 dias
Natixis Corporate & Investment Banking São Paulo, SP, BrasilThe ED-level Relationship Manager | Senior Originator will be a right-hand person to the Natixis Brazil Representative Office Senior Country Manager mainly focused on client management, identifying primary clients, transaction targets and building the business in the country. Thi ...
-
Office Coordinator
há 6 dias
Flywheel São Paulo, SP, BrasilThe Opportunity · We are looking for an Office Coordinator and Executive Assistant who will be responsible for managing our office in São Paulo and facilities, management and purchase equipment and supplies, management of the carrier and outsourced IT team, events organization ...
-
Interconnection Manager
há 3 dias
Infogain São Paulo, BrasilInfogain is offering an exciting opportunity to join our network infrastructure team, focused on capacity deployment. As an Interconnect Manager Support (ICMS), you will collaborate with Internet Service Providers (ISPs) globally to enhance network capacity. This fast-paced role ...
-
Air and Ocean Import Specialist
há 2 semanas
Platton São Paulo, SP, BrasilCompany Description · Join our dynamic team at Platton, a leading freight forwarding company that specializes in seamlessly managing the transportation and logistics needs of businesses worldwide. With a commitment to excellence and a global network of partners, we deliver effic ...
-
Regional Controller
há 4 dias
Coface São Paulo, SP, BrasilAbout Us · Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses. · With 75 y ...
-
Sales Manager
há 6 dias
Canadian Solar Inc. São Paulo, SP, BrasilCompany Summary: · Canadian Solar Inc. (NASDAQ: CSIQ) is a vertically integrated manufacturer of solar cells, modules, and custom-designed solar power applications. Canadian Solar's world-class team of professionals works closely with our customers to provide them with solutions ...
-
Sanitization Analyst
há 6 dias
Colgate-Palmolive São Paulo, BrasilNo Relocation Assistance Offered · # Sao Paulo, Sao Paulo, Brazil · Summary of Activities · This role effectively leads the implementation of QS45 Quality Standards in the Liquids area. Additionally, it contributes to business and plant results by ensuring the plant's robustness ...
-
Sales Operations Analyst
há 1 semana
HERE Technologies São Paulo, BrasilWhat's the role? · The Sales Operations Specialist is an expert on all facets of customer-related sales issues. They are responsible for providing essential support to our accounts and related system vendors, external communications, and general account coordination. The Sales ...
-
Support – QPPV Office
há 1 semana
Elanco São Paulo, Brasil Tempo integralAt Elanco (NYSE: ELAN) – it all starts with animals · As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Li ...
-
Learning & Social Impact Programs Administrator
há 2 semanas
Poatek São Paulo, BrasilThe Opportunity · The core purpose of the Learning and Social Impact Programs Administrator is to provide support to the Learning & Development team and the Senior Director of Learning & Organizational Development through effective ownership of the L&D programs and systems admin ...
Support Coordinator - São Paulo, Brasil - Draiver
Descrição
We are seeking a dynamic and experienced Support Coordinator to lead our team of support specialists in a fast-paced 24/7 operations environment.
The Support Coordinator will be responsible for overseeing the day-to-day operations of the support team, ensuring that our clients receive timely and high-quality assistance at all times.
This role requires strong leadership skills, a customer-centric approach, data driven decision on day-to-day and the ability to thrive in a high-pressure environment.
This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional support to our clients.Main Responsibilities:
Lead and supervise a team of support specialists, providing guidance, support, and feedback as needed. Develop and implement policies, procedures, and best practices to ensure efficient and effective operations. Monitor team performance and productivity, and take proactive measures to address any issues or gaps. Coordinate staffing schedules to ensure adequate coverage for 24/7 operations, including nights, weekends, and holidays. Conduct regular training sessions and performance evaluations for team members to enhance skills and knowledge. Act as a point of escalation for complex or escalated customer issues, and provide resolution as needed. Monitor performance KPIs for the team and the general support operations Deep dive over issues not solved as a first touch to develop together with ops and tech best solution
Excellence in process documentation, owning to create flows and process for unplanned process Collaborate with other departments to identify and address systemic issues affecting customer satisfaction.
Be the voice and advocate of our clients with other stakeholders of the company Create team goals, according to the company KPIs and provide guidance how to achieve Main Requirements:
Proficiency in English
and Portuguese, Spanish is a plus. Minimum of 2 years in a supervisory or leadership role in time sensitive operations.
Previous experience in startups is a plus, in particular with hyper growth and uncertain environment Proven leadership skills, with the ability to motivate and inspire team members to achieve goals and objectives.
Strong interpersonal and communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
Excellent problem-solving skills and the ability to think quickly and strategically in high-pressure situations. Excellence in process mapping and creationProficiency in customer support software and tools, such as ticketing systems, CRM platforms, and knowledge bases. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Knowledge of industry regulations and compliance standards related to customer support operations. Familiarity with KPIs and data-driven decision-making. Graduated in higher education or actively pursuing a degree. Strong organizational skills, maintaining accurate records of driver interactions and issue resolutions. Powered by JazzHR
