Especialista de Operações - São Paulo, Brasil - Nestlé

Descrição

IS/IT Operations Specialist Senior - IT SCP

Purpose

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in IT Hub Barcelona, the Operations Sr Specialist is responsible for the effective and efficient operational support of the aligned products, responsible for sustain and leverage Service Management operations cross functions to ensure quality, efficiency, productivity and agility goals are achieved. May also coordinate activities of Specialists and Jr Specialists or cross streams when involved in projects.

Capable of responding to receivers and IT members inquiries and challenges by providing accurate and timely guidance, assisting in day to day operations as well as special project implementation, and serving as mentors for the entire aligned team.

A day in thelife of

Operational effectiveness and efficiency

Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations

Oversees the support processes that include incident, problem, change, configuration, and event management

Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments

Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support

Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed

Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment

Runs small-scale projects (managed work activities) for the deployment of functionalities.

Security, Compliance & Risk Management

Responsible for operational compliance of all technology-related issues across IT including information security, privacy, business continuity, identity management, user access and data integrity

What will make you successful?

Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience

8+ years of experience in IT, preferably working in a DevOps environment

Experience in service management principles and execution

Demonstrated experience in establishing standard processes and managing performance to achieve key metrics

Experience explaining technical concepts and technologies

Experience with effective communication at different levels in the organization and in English and Spanish

Experience working in a global environment and with virtual teams