Customer Success Manager - Guaramirim - Avanto

Descrição

At Aavnto, Customer Success Managers are crucial to ensuring smooth service transitions and maintaining high customer satisfaction post-go-live.

The role focuses on monitoring service quality, managing risks, and driving continuous improvement through customer insights.

• Monitor customer feedback and satisfaction metrics.
• Oversee service transition from PMO to Service Managers and ensure expectations are met.
• Track SLA adherence and identify risks during the first 30–90 days post-launch.