Senior Technical Account Manager - São Paulo, Brasil - Palqee

Descrição

At Palqee, we are changing the way enterprises operationalise GRC, Data Protection and AI Trustworthiness, helping them build long-term trusted relationships with customers, employees and the market.

# ABOUT PALQEE We're obsessed with easy data protection controls, ethical data management and responsible innovation.

We are backed by some of the best early-stage investors, have been recognised by G2 as category leaders multiple seasons in a row and have been named one of the top 10 Data Protection Management platforms in the world by Expert Insights.

Learn more at
We are experiencing impressive growth with a solid product-market fit, powering over 15,000 professionals in the UK, US and Brazil, and we have an amazing team ??????

We're now looking for a Senior Technical Account Manager to join us to lead and own product adoption and day-to-day usage ensuring the success of our strategic accounts.

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• PLEASE SUBMIT YOUR CV IN ENGLISH.

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• CVs IN ANY OTHER LANGUAGE WILL NOT BE CONSIDERED.

# YOUR ROLE We are seeking an exceptional Senior Technical Account Manager who thrives in a dynamic, fast-paced work environment. You're methodological and detail-oriented and have a record of communicating with people globally. You're motivated and independent with excellent communication skills. You know how to identify challenges and solutions while engaging with customers and are passionate about technology and its ability to improve people's lives. You are a true techie at heart. ??

As a Senior Technical Account Manager, you will help craft and execute strategies to drive our customers' adoption and use of Palqee products - including the PalqeeOS and PAM.

Your technical acumen and customer-facing skills will enable you to effectively represent Palqee within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You have customer success management experience in a B2B SaaS company with 5 years of experience.
# RESPONSIBILITIES Communicate with Palqee's strategic clients on a regular basis, using written channels and meeting face-to-face; Provide ongoing guidance, support, and technical solutions to their problems - focusing and owning product adoption and day-to-day usage; Conduct regular feedback sessions; Be the technical expert with an in-depth understanding of the PalqeeOS; Own the implementation cycle and migration of new strategic accounts, from planning to delivery; Analyze user behavior and feedback on a regular basis; Help sales and tech teams prioritise features requests based on customer needs and feedback; Provide client training on existing and new features; Manage client expectations of future implementations and timelines; Develop and maintain positive customer relations and satisfaction achieving a trusted advisor role; Identify and write client related content and use cases; Create and maintain technical documentation and knowledge base for new features; Actively participate in sales calls as a technical member of the team. # REQUIRED EXPERIENCE 5 years proven experience as Enterprise Account Manager in a B2B SaaS company; Fluent professional written and spoken English and Portuguese; Previous experience in systems implementation or management consulting is a plus; # WHAT WE OFFER Be a part of a fast-growing technology startup shaping the future of GRC, Data Protection and AI Trustworthiness; R$ R$18.000 monthly salary, based on experience; Full-time sub-contractor role (PJ); Stock Options included; Family friendly work conditions and environment; Remote work + Flexi-hours; Opportunity to relocate to one of our global offices; Tickets for the best conferences in the industry; Budget for training, material and development; Opportunity to enrich our Spotify playlist We value diversity at Palqee, we know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences, and would particularly encourage applications from those who are traditionally underrepresented in tech. We'd love to hear from you even if you don't match all the above criteria or are seeking other opportunities that we're not currently advertising. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.