SOC Analyst - Petrópolis

About Us · Join us at Orange Business · We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. · Every day, you will collaborate with a team dedic ...

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About Us

Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.

With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Orange Cyberdefense specialises in the design, implementation and support of the most reliable and innovative security solutions and services.

Our focus and experience in Managed Security Services provide security and continuity to safely enable our customers business' to grow.

Orange Cyberdefense empower organisations to protect themselves in an increasingly online and dynamic world so that they can maintain the trust and confidence of their customers.

Put simply, we safely enable business.
The role of the Global SOC engineer is responsible to proactively manage the customers' environment.

Reporting to the Country SOC Manager or SOC Team lead in the respective countries and working closely with GOPS colleagues and customers to ensure the delivery of Global SOC services.

Key Responsibilities - Strategic

Continuously identify and make recommendations for improvements and enhancements of processes, instructions, and guidelines improving quality
Maintaining daily operations for our managed customers
Execution of improvements and mandate according to the business plan, budget, result, annual goals and authorization rules

Key Responsibilities – Tactical/Operational

Processing the queue of managed services & support tickets and give best practices recommendations
Troubleshoot, diagnose and resolving faults
Advise and recommend in technical questions regarding managed services & best practices for the supported vendor technologies
Assist customers to accurately complete configuration forms
Coordinate the deployment of managed hardware/virtual devices with customers and internal stakeholders
Perform incident, change and problem handling with a professional and customer focused mindset
Constantly keep up to date about customers, technologies and processes
Actively work to be informed, updated on top of relevant technologies and OCD services

Key Responsibilities - People Management

Be a role model for others in the team through professional behavior and technical expertise
Support and assist customers as well as other GOPS personnel with the best of your abilities
Self-driven person with a clear understanding of what is expected from the role Supervisory requirements of the role

The role has no direct reports, but as with all other members of the OCD-GOPS team, will be expected to contribute to the mentoring of junior staff, trainees and apprentices as required and with a professional attitude and mindset.

Key Performance Indicators

In addition to individual objectives set by the Country SOC Manager, which are reviewed as part of individual performance management reviews, the Global SOC Engineer role has the following KPIs:

Cases handled
Complexity & priority of the cases
Solution rate
Hours spent on cases

SLA
About You

What We Expect From You

Knowledge & Skills

Network skills
Solid understanding of network security, including Firewall rules and Intrusion Prevention Systems (IPS).
Infrastructure skills (Microsoft, Linux, Cloud
Experience in analyzing security logs and managing security events.
Ability to assess and recommend improvements for Firewall/WAF configurations.
Skilled in configuring security tools, from basic setups to complex, advanced configurations.
Broad knowledge of cybersecurity topics such as APTs, secure coding, ransomware, and current hacking trends.
CompTia certification or equivalentate in call rotations and client support.
Security vendor certifications - CCSA, PCNSA, PCNSE or equivalent
Incident management
Incident & Case handling
Change management
Customer reporting
Itil knowledge
Proactive and professional mindset
Advanced English skills (Writing / Reading / Conversation)

Soft Skills

Willingness to participate in call rotations and client support.
Fast learner with a customer-centric mindset.
Ability to work independently while being a strong team player.
Passionate about cybersecurity and leveraging new technologies.
Excellent communication skills in English, capable of presenting and defending technical points to clients.
Results-oriented with a focus on delivering high-quality service.
Ability to simplify complex technical topics into clear, understandable recommendations for any audience.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What We Offer

Global Opportunities:
Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.

Flexible Work Environment:
Flexible working hours and possibility to combine work from office and home (hybrid ways of working).

Professional Development:
training programs and upskilling/re-skilling opportunities.

Career Growth:
Internal growth and mobility opportunities within Orange.

Caring and Daring Culture:
Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

Reward Programs:
Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation.

Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.