Operations Support Agent Associate - Maceió, Brasil - FedEx

Descrição

"Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure"

General job description

• Receipt, release and shipment of cargo;

• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;

• Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector;

• Support in coordination of operational teams activities (Handlers)

• Monitoring Vendors Drivers activities

• Control and handling of pending issues and returns;

• Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers.

• May be required to perform other duties as assigned

Education:

• High school diploma/equivalent. Proficiency in English

• Valid Drivers License and good driving record.

Experience: One (1) year clerical experience

Skills:

• Data entry, and/or general office skills.

• Good human relations, interpersonal, and communication skills.

• Clear and articulate speaking voice.

• Accuracy & Attention to Detail

• Good Microsoft Office & PC Skills in particular Excel

• Good Planning & Organizing Skills

• Good Problem Solving Skills

• Basic notions of monitoring and analysis of indicators and customer service

• Dynamic and creative

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

2020 Fortune's World Most Admired Companies (14th)

2019 Fortune's Best Places to Work (15th)

2019 Forbes's One of the "Best Employers for Diversity"

2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.