-
Buyer
há 2 semanas
Group Trucks Purchasing Curitiba, BrasilBuyer · **Location**:Curitiba, BR, **Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technolog ...
-
Buyer
há 1 dia
Wipro Limited Curitiba, BrasilCuritiba, Brazil · - DOP · **Role Purpose** · - The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._ · **Do** · - **Support process by managing transactions ...
-
Senior Buyer
há 1 semana
Volvo Construction Equipment Curitiba, BrasilSenior Buyer - Temporary Position · **Location**:Curitiba, BR, **Position Type**:Graduate- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working ...
-
Buyer Senior
há 2 semanas
Group Trucks Purchasing Curitiba, BrasilBuyer Senior · **Location**:Curitiba, BR, **Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen te ...
-
Buyer, Uptime
há 1 semana
Volvo Group Curitiba, BrasilBrazil · **Position Description** · THIS IS US, YOUR NEW COLLEAGUES · You will be part of the Uptime & Adaptation Team with colleagues based in Curitiba. · You will find passionate colleagues working in an open and collaborative environment. · You will work in an exciting local a ...
-
Senior Buyer
há 2 semanas
Group Trucks Purchasing Curitiba, BrasilSenior Buyer · **Location**:Curitiba, BR, **Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen te ...
-
Buyer Senior
há 2 semanas
Volvo Group Curitiba, BrasilTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfec ...
-
420 Buyer
há 2 semanas
A PRIORI EXCELÊNCIA EM RECURSOS HUMANOS Curitiba, Brasil**Requisitos**: · - Degree in Engineer, Economy or Business; · - Purchasing and negotiation experience; · - Motivated by change management and ability to drive change; · - Business acumen; · - Excellent spoken and written English. · **Atividades**: · - Secure the outcome of the s ...
-
Buyer (00300585)
há 2 dias
Group Trucks Purchasing Curitiba, BrasilBuyer · **Location**:Curitiba, BR, **Position Type**:Graduate- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies ...
-
Buyer - Temporário
há 1 dia
Group Trucks Purchasing Curitiba, BrasilBuyer - Temporário · **Location**:Curitiba, BR, **Position Type**:Graduate- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen ...
-
Technical Buyer
há 1 dia
Valmet Inc. Curitiba, BrasilTechnical Buyer · Are you ready for the next step in your career? · If you answered yes, you might be the one we're looking for This position is located in Araucária in Supply Chain team. · The key responsibilities of the role include: · - Ensure that negotiations and procurement ...
-
Electrical Buyer
há 2 dias
Volvo Group Curitiba, BrasilElectrical Buyer · **Location**:Curitiba, BR, **Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-ge ...
-
426 Buyer, Uptime
há 1 semana
A PRIORI EXCELÊNCIA EM RECURSOS HUMANOS Curitiba, Brasil**Requisitos**: · - Bachelor's degree in Engineering, Business or related field; · - Excellent Spoken and Written English; · - Purchasing and negotiation experience, Business acumen; · - Motivated by change management and ability to drive change; · - Great negotiations skills; · ...
-
1027 Senior Buyer
há 2 semanas
A PRIORI EXCELÊNCIA EM RECURSOS HUMANOS Curitiba, Brasil**Requisitos**: · - University degree in Business, Engineering or related field; · - Experience in Purchasing and/or negotiation in a supplier/customer relationship; · - Strong negotiation skills / Cost management /Financial analytics abilities; · - Fluent in English, both writte ...
-
1039 Commodity Buyer
há 1 semana
A PRIORI EXCELÊNCIA EM RECURSOS HUMANOS Curitiba, Brasil**Requisitos**: · - University degree in Business, Engineering or related field; · - Experience in Purchasing and/or negotiation in a supplier/customer relationship; · - Fluent in English, both written and spoken; · - Good verbal and written communication skills; · - Motivated by ...
-
Category Buyer Iii
há 2 semanas
Caterpillar Curitiba, Brasil**Career Area**:Purchasing & Procurement**: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builder ...
-
1094 Buyer Senior
há 1 semana
A PRIORI EXCELÊNCIA EM RECURSOS HUMANOS Curitiba, Brasil**Requisito**: · - University degree in Business, Engineering or related field; · - Business acumen; · - Min 5 years' experience in Purchasing and/or negotiation experience in a supplier/customer relationship, with a proven track record; · - Fluent in English, both written and sp ...
-
959 Senior Buyer
há 1 semana
A PRIORI EXCELÊNCIA EM RECURSOS HUMANOS Curitiba, Brasil**Requisitos**: · - Master's and/or bachelor's degree of Economics, Engineering, Business, or related field; · - Experience within the Manufacturing industry or good knowledge in Automotive industry; · - Experience within aftermarket Purchasing; · - Native in Portuguese, fluent i ...
-
Tactical Buyer Leader
há 3 semanas
Thales Pinhais, BrasilThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, pe ...
-
Buyer Senior
há 2 semanas
Volvo Group Curitiba, Brasil ProfessionalTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfec ...
Buyer - Curitiba, Brasil - Wipro Technologies
Descrição
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA's defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively:Functional Competencies/ Skill Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements.
Demonstrates (in parts) frequently with minimal support and guidance.Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert Applies the competency in all situations and is serves as a guide to others as well.
Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No.
Performance Parameter Measure 1.Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2.
Self- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Procurement(RTP)
#J-18808-Ljbffr
