Social Media Community Manager - Rio de Janeiro

Job summary

We have some exciting new opportunities to work with a leading nonprofit organization within the travel and tourism industry. Leverage your talent and enthusiasm for all things California—its stunning landscapes, vibrant cities, and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State. To #makesocialbetter for this client, we are looking for native level Japanese Social Media Community Managers & Moderators to excite and engage with their audience. Community Managers & Moderators Our mission is to cultivate strong, genuine connections with our brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand. We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.

Responsibilities

• You'll be a master of context as you skillfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice.
• You'll engage across multiple platforms like TikTok, Instagram, Facebook, keeping the conversations vibrant and engaging.
• You will be at the frontline of managing and growing an enthusiastic online community. You'll also be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.

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