Network Voice Specialist - Valinhos, Brasil - HCLTech

Descrição

Requirements and Qualifications:
Knowledge of various PBX systems including Cisco, Avaya. Primary Cisco Call manager.
Configure Session Border Controllers & Voice Gateways, SIP trunks (Centralized, Local).Knowledge of VoIP protocols such as SIP, H323, RTP, TCP, UDP, Voice CodecsImplement and support the technology change from Carrier ISDN (E1/T1) circuits to centralized Carrier SIP and from Legacy PBX to Microsoft Teams Direct RoutingKnowledge of Cisco Expressway (Core and Edge)

Troubleshooting Voice Infra issuesFamiliarity with Cisco TAC cases and software updates.

Implementation and support of Microsoft Teams Phone System and Microsoft Teams Direct RoutingExtensive knowledge of Microsoft Teams Voice including Conferencing, Voicemail & Auto AttendantExperience with Microsoft Teams administration, 3rd party app integrations, Call Quality dashboard etc.

Experience with end point management & security including Teams Room systems (Video)Understanding of Incident, Request & Change management in ticketing toolExcellent communication and collaboration skillsAdvanced englishNice to have:

-knowledge of PowerShellUnderstanding of SharePoint, Jira for project management would be an added advantageAbility to handle Cisco TAC cases and Cisco software updates