- Responding to service incidents, identifying root causes, and initiating the incident management process.
- Developing documentation outlining incident procedures for various scenarios, including cybersecurity threats and server failures.
- Working closely with the incident management team to ensure adherence to established protocols.
- Documenting all incidents and their resolutions to identify recurring issues.
- Holding a bachelor's degree in information technology, engineering, or related fields.
- Demonstrating experience in IT service management, familiarity with IT systems and software like Jira and ServiceNow.
- Having knowledge of IT service management software, including ITIL and COBIT.
- Possessing problem-solving abilities, time management skills, and proficiency in processing large volumes of technical data.
- Showcasing project management skills and the capability to collaborate effectively with team members.
Incident Analyst - Brás, Brasil - RELX
Descrição
About the Business
LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to assist them in evaluating and predicting risk, enhancing operational efficiency. By leveraging data and advanced analytics, we empower customers to make better decisions more efficiently, ultimately contributing to safer communities, accurate insurance rates, transparent commerce, simplified business decisions, and streamlined processes.
About our Team
You'll be part of an international team dedicated to addressing, resolving, and documenting incidents and technical issues reported by our clients.
About the Role
In this role, you will collaborate between our internal security engineering, incident response teams, and external suppliers to identify, adopt, and integrate security monitoring practices. You will lead incident response automation efforts and support staff in detecting, responding to, and auto-remediating advanced threats effectively.
Responsibilities
Requirements
Discover more about the LexisNexis Risk team and our operational approach here.
At LexisNexis Risk Solutions, embracing diverse employees with varied perspectives is crucial to innovating new products for our global clientele. With 30 diversity employee networks worldwide, we prioritize inclusive leadership and equitable processes within our culture. Our goal is to empower every employee to realize their full potential. We actively encourage applications from candidates from diverse backgrounds and underrepresented groups.
We are an equal opportunity employer, valuing qualified applicants without discrimination based on various factors. We are committed to ensuring a fair and accessible recruitment process. If you require accommodations or adjustments due to a disability or other needs, please inform us by completing our Applicant Request Support Form or reaching out to us directly.