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Support Analyst
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Support Analyst
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Support Analyst
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Support Analyst
há 1 dia
Hexagon Mining, Inc. Belo Horizonte, BrasilThe Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies.We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mo ...
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Symplicity Belo Horizonte, MG, BrasilAt Symplicity, we empower higher education institutions around the world to enable the best possible outcomes for students. We engineer, operate, and support a suite of software-as-a-service products that serve thousands of universities and millions of students worldwide. · Symp ...
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Symplicity Belo Horizonte, BrasilAt Symplicity, we empower higher education institutions around the world to enable the best possible outcomes for students. We engineer, operate, and ...
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Payroll Analyst
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Payroll Analyst
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Fellow Associate
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Microsoft Dynamics NAV
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Simulation And Logistics Analyst
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Accounts Payable Associate
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Innovation Analyst
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Business Intelligence Analyst
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Business Analyst
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Senior Data Analyst
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Process Analyst
há 1 semana
Woodgrove Technology Inc. Belo Horizonte, Brasil**About Us** · We are a leading provider of energy efficient, cutting edge equipment, instrumentation, and process control systems to the global mining industry. With companies in Brazil, Chile, Mexico and South Africa, Woodgrove has built a reputation based on quality, performan ...
Technical Support Analyst - Belo Horizonte, Brasil - Evolux Consulting
Descrição
As a Technical Support Analyst L2, your main duties will be: Speaking in English daily with teams from abroad and local customers Supporting desptops, laptops, printers, videoconference equipment, datashows.
Monitoring the health and functionality, performance and alerts on Infrastructure IT equipment (servers, firewall, antivirus, network equipment) Work under SLAs for response and resolve Image and re-image of laptops and desktops Install and configuration of softwares and appsThree to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Hands on experience in installing, troubleshooting, fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand Activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 23kg. Skilled in desk side support and PC break/fix including basic administration of Windows O/S. Experience with Anti-spyware and Anti-virus software. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. Good written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on-time.Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.), Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc), Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
Skills Technical Knowledge on Windows OS Hardware knowledge Basic Network knowledge ITIL knowledge Self-driven Self-management Time-management Ability to work in team Critical analysis Problem Solving Flexibility Emotional Intelligence Ability to be adaptativeEducation Bachelor's degree in Computer Science, IT Management, or related field, or have equivalent work experience 3 to 4 year experience on IT industry support Advanced English (Speak, Read and Write) Have in mind your daily routine will be speaking English One of the phases of the process will be 100% in English PLEASE DO NOT APPLY FOR THE JOB IF YOU DON'T SPEAK ENGLISH
Desirable Skills
Datacenter hardware and infrasctructure knowledge Area Certifications are a plus
Compensation and Benefits Salary following market benchmark
