Business System Support Analyst 12X36 - João Pessoa, Paraíba, Brasil - Transaction Network Services

Descrição

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence

Overview

The Enterprise Business System (EBS) team provides development, maintenance, and support services for the TNS Back-Office Application environment which includes Salesforce, Workday, Remedy, and various Billing applications among others. The EBS Support Analyst is responsible for managing the queue of Critical Incident and Problem tickets during a 12/36 shift, providing technical support and assistance where knowledgeable, and reaching out to key EBS contacts as needed for assistance. While in this role, Support Analysts will be trained in key applications including Salesforce and Workday to help advance their careers within TNS.

Responsibilities

Job Responsibilities

Utilizing existing documentation in an internal knowledge base, provide technical support to internal TNS users by researching and answering questions and troubleshooting problems

Communicating with TNS end-users and Level-2 support personnel via chat and phone

Communicating issues to senior staff as needed

Creating / updating internal documentation including knowledge articles and user guides

Participating in QA Testing on multiple platforms

Experience & Education Required

Strong communication skills

Strong English language skills (verbal and written)

Interest in developing skills in back office applications

Proven ability to work collegially with stakeholders and team members

Ability to solve problems independently while also knowing when to escalate/seek guidance

A high-level understanding of business applications such as CRM, ERP, Billing, and/or Operational Support Systems

Experience & Education Preferred

Technical Qualifications

Bachelor's/Postgraduate degree, or professional qualification

Experience with Salesforce, Workday, or Remedy applications

Prior work experience in Accounting, Billing, Human Resources, and/or Operations

Other Considerations:

A proactive attitude to user support and teamwork

A desire to implement scalable, best practice solutions

Qualifications

Benefits

Health insurance;

Dental plan;

Referral award;

Meal ticket;

Birthday day off;

LinkedIn Learning;

Life insurance;

Gympass

EAP (Employee Assistance Program.)

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.