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  • Auxiliar de recepção i hotel localizado na grande são paulo - SAO PAULO - Conf-Hotels

    Conf-Hotels
    Conf-Hotels SAO PAULO

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    Descrição

    Abrir Ordem de Serviço na plataforma SIM para atendimento de manutenção.

    Atender chamadas telefônicas internas e externas, registrar as solicitações no livro de registro, direcionar à área responsável, e ao receber o feedback do mesmo, encerrar a ação certificando a satisfação do hóspede, condômino e cliente.

    Funções:

    • Checar Ordem de Serviço (OS) de eventos para o dia para direcionamento de hóspedes/condôminos/clientes;
    • Conferir cada observação das Reservas do dia, a fim de identificar solicitações especiais;
    • Entregar Nota Fiscal Eletrônica (NFC-e) ao hóspede;
    • Esclarecer ou direcionar dúvidas em geral de hóspedes;
    • Identificar através do livro de registro todas as pendências e/ou solicitações para aquele turno;
    • Imprimir extrato para conferência;
    • Ler e atualizar o livro de registro;
    • Orientar hóspedes, condôminos e clientes sobre as facilidades do empreendimento;
    • Providenciar e entregar as chaves dos apartamentos aos hóspedes/condôminos;
    • Realizar o check-in e check-out dos hóspedes no sistema;
    • Realizar o fechamento do caixa de seu turno;
    • Realizar chamada de boas-vindas / chamada de cortesia;
    • Recepcionar hóspedes, condôminos e clientes de forma cortês;
    • Salvar ou imprimir relatórios de contingência / segurança;
    • Solicitar aos hóspedes, condôminos e clientes o preenchimento da Ficha de Registro de Hospedagem (FNRH) com todos os campos obrigatórios;
    • Solicitar documentação dos hóspedes no check-in cumprindo os padrões e procedimentos internos e legais.

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