Network Voice Specialist - Valinhos, SP, Brasil - HCLTech

Descrição

Requirements and Qualifications:

• Knowledge of various PBX systems including Cisco, Avaya. Primary Cisco Call manager.
• Configure Session Border Controllers & Voice Gateways, SIP trunks (Centralized, Local).
• Knowledge of VoIP protocols such as SIP, H323, RTP, TCP, UDP, Voice Codecs
• Implement and support the technology change from Carrier ISDN (E1/T1) circuits to centralized Carrier SIP and from Legacy PBX to Microsoft Teams Direct Routing
• Knowledge of Cisco Expressway (Core and Edge)
• Troubleshooting Voice Infra issues
• Familiarity with Cisco TAC cases and software updates.
• Implementation and support of Microsoft Teams Phone System and Microsoft Teams Direct Routing
• Extensive knowledge of Microsoft Teams Voice including Conferencing, Voicemail & Auto Attendant
• Experience with Microsoft Teams administration, 3rd party app integrations, Call Quality dashboard etc.
• Experience with end point management & security including Teams Room systems (Video)
• Understanding of Incident, Request & Change management in ticketing tool
• Excellent communication and collaboration skills
• Advanced english

Nice to have: -

• knowledge of PowerShell
• Understanding of SharePoint, Jira for project management would be an added advantage
• Ability to handle Cisco TAC cases and Cisco software updates