Analista Senior de CX - Sao Caetano do Sul
há 1 semana
Job summary
The Senior CX Analyst will develop the Customer Journey and support internal and external communities by implementing the methodology on the company, making sure that all processes include customer centric culture and supporting all related to customer experience.Responsibilities
• Support Customer Journey, providing insights on customers' values, pain-points and expectations for current and future scenarios;• Connect with different line of business to understand, map and negotiate best actions to improve customer journey for our brands across GMSA;
• Analyze unstructured data connecting into critical elements to act on and prioritize efforts;
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