strategic account manager - Conselheiro Lafaiete - beBeeOnboarding

Título do emprego: Customer Onboarding Analyst

Descrição

Job Title: Customer Onboarding Specialist

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About the Role

We are seeking a skilled Customer Onboarding Specialist to own the customers' first 30-45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly.
This role defines the customer's first impression of our company and has clear growth potential within a fast-scaling SaaS organization.


This is an exciting opportunity to join our team as we expand our Customer Success department. As a key member of this team, you will be responsible for leading onboarding sessions via phone, video, text and email using our proprietary tech stack. You will also complete all daily CRM tasks such as sending emails and making calls.

Key Responsibilities:

• Lead and follow up on all one-on-one or group onboarding sessions via phone, video call,
  text message and email using our in-house tech platform.


• Complete all day-to-day tasks in CRM (to-do's(emails,text,calls etc)

guide clients through initial setup configuration & campaign execution,