global it solutions optimization professional - Quatro Barras - beBeeTechnicalSupportEngineer

    beBeeTechnicalSupportEngineer
    beBeeTechnicalSupportEngineer Quatro Barras

    há 2 dias

    Título do emprego: Technical Support Engineer

    Descrição

    Job Description:

    The role of a Technical Support Engineer involves proactively responding to technical challenges and requirements for customers within the Managed Services environment.

    This includes delivering support solutions in line with industry best practice, working closely with other teams to ensure seamless handover and transition, implementing new managed service solutions, dynamically monitoring environments, identifying and resolving root causes of issues, striving for continual service improvement based on a desire to become a world-class provider.

    Additional responsibilities include contributing proactively to new service development, ensuring quality up-to-date documentation exists for all services arrangements.




    Required Skills & Qualifications:

    Prior experience as an engineer is crucial. A minimum of 8 years' hands-on experience in 3rd-line support or administration roles preferably working within data centre services is required.
    Additionally you must have deep knowledge about server operating systems such as Windows Server,Linux ,Unix . Detailed understanding of storage technologies including backup and disaster recovery functionalities,datacentre security standards etc are essential
    Knowledge-based competencies related OEM products preferred but not mandatory.Experience navigating complex situations through strong problem-solving skills very helpful. Excellent communication skills necessary both verbally written.

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