enterprise customer advocate - Atibaia - beBeeInsurance

    beBeeInsurance
    beBeeInsurance Atibaia

    há 3 dias

    Título do emprego: Customer Success Manager

    Descrição

    Job Title: Customer Success Manager



    We are seeking a skilled and results-driven Customer Success Manager to join our team. As the primary point of contact for our clients, you will play a vital role in ensuring their success with our software solutions.



    About the Role:




    • Develop and maintain strong relationships with key stakeholders to understand their experience and align on expectations and needs;

    • Maintain regular contact with customers through scheduled calls, emails, and success planning sessions to ensure their goals are defined and met;

    • Cultivate trusted advisor status by providing expert support, guidance, and actionable insights that contribute to customer satisfaction, loyalty, and long-term success;


    Responsibilities: 

    • Analyze data from various sources (customer usage metrics, health scores) to identify areas for improvement or opportunity for growth.
    • Prioritize tasks effectively based on competing demands such as new client acquisition/retention versus ongoing relationship management

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