Field Service Engineer - São Paulo, Brasil - Omega, Inc.

Descrição

Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes.

We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

MAIN PURPOSE OF JOB:

The Field Service Engineer is an energetic, persuasive, field professional that will perform installations, repairs and maintenance of analytical instrumentation.

This position is responsible for both understanding customer needs and have to ability to handle it the best.


REPORTING LINE:

DEPARTMENT:

Service Line Manager:
Service ManagerMatrix Manager(s): Service ManagerSPECIFIC DUTIES &


RESPONSIBILITIES:
include the following. Other duties may be assigned.
Repair and maintenance of analytical instrumentationPerform installation of equipment from delivery to sign-offRespond to customer by telephone within 4 hours to evaluate problemPerform preventative maintenance per maintenance scheduleInform appropriate personnel on all problems using escalation procedureMaintain manualsSubmit electronic paperwork timely and accuratelyMaintain excellent communication with Service Manager on all mattersProcess parts return and repair in accordance with all policies and guidelinesKeep customers well informed on any open issuesManage direct account responsibility with minimal supervisionAssist in different areas within the DistrictPerform all the above duties in accordance with applicable ISO9000 directives and company policy


IMPACT:
Major impact on customer satisfaction.
Growth and profitability of preventive and corrective maintenance plans.
Maintains and build upon the professional image of Malvern Panalytical.


ACCOUNTABILITY:

Works closely with Service team in order to complete the preventive and corrective maintenance plan according with the recognition process of Malvern Panalytical products.

Operates within the overall policy of the company and keeps within its written rules.


COMMUNICATION:

Customer and supplier communication Communication on a daily basis with external customers and service department personnel both orally and in writing.

Internal Communication Direct communication with Service Engineers, Operations team, and regular with other members of the service team.


ENVIRONMENT AND HOURS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Although minimal travel is expected, this is an office-based position
REQUIRED KNOWLEDGE,


SKILLS AND EXPERIENCE:

Entry Qualifications Bachelor of Science (B.S.) or higher; five years related experience and/or training; or equivalent combination of education and experience.

Preferred backgrounds are in general Chemistry, Physics, Mechanical and/or Chemical Engineering.
Strong communications skills – written, oral and presentation.
Valid driver's license.

Skills & Experience Minimum of 5 years of application experience in industrial capital equipment; strong preference given to Analytical Instruments, Remote Sensing equipment, Spectrometers or general instrumentation sales.

Knowledge The employee must be fluent in both written and spoken Portuguese.

This would include, but is not limited to, conversing with potential customers in order to establish a mutually beneficial dialogue, writing email responses, maintaining information in a database, and preparing reports.

Ability to travel up to 80% of the time, both domestically and internationally.
Ability to lift up to 50 lbs
Ability to understand customer needs and how to handle them

Additionally, the employee must have 80% of English language in order to converse via oral and/or writing with other global coworkers attend to international meetings and understand the internal systems.

CORE COMPETENCIES:

CommunicationCooperation and Team workingExpertise and ProfessionalismProblem Solving/ AnalysisJoin our Community Search open positions that match your skills and interest.

We look for passionate, curious, creative and solution-driven team players

We invite you to share your details with us today We will be in touch to discuss potential opportunities with you.

About UsWe are Malvern Panalytical. We're BIG on small.
We are here to unleash the power of very small things, to make big things happen.
Our technologies enable our customers to create a better world.

Improving everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy.

We partner with many of the world's biggest companies, universities and research organizations.

They value us not only for the power of our solutions, but also for the depth of our expertise, collaboration and integrity.

We are a globally diverse mix of visionary thinkers, creative problem-solvers, and detail-loving geeks. United by knowing that when you can make the invisible visible, you make the impossible possible.
Our ValuesValue beyond measure.
We are a diverse team from all over the world: scientists and engineers. Thinkers and doers. Big picture visionaries and detail-loving geeks. We're all different – though together, we share common values that guide us every day.
Our values help shape our high-performing culture and hold each other to high standards in everything we do.
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