Change Management Process Specialist - Blumenau, Brasil - Mout'S Soluções Em Ti

Descrição

Descrição da vagaAbout the PositionAre you motivated by the prospect of continually improving business processes? Mouts is currently seeking a Change Management Process Specialist in OTC/PTP to join our Global Technology team, supporting one of our prestigious clients.

In this role, you will play a crucial part in supporting change management for process changes from an end-to-end (E2E) perspective, facilitating trainings, managing access, and being the go-to expert for new system functionalities.

• Lead and monitor actions related to process impacts within the SMEs (Subject Matter Experts) and the business.
• Develop training material in collaboration with SMEs, including handson sessions.
• Conduct and lead sessions with ambassadors and train the trainers.
• Assist in mapping business activities and managing technical cutover.
• Gain a thorough understanding of system functionalities to address business adaptation challenges.
• Support roles and profiles mapping (User Access Management
• UAM).
• Contribute to the Communication & Engagement Plan.
• Provide support to the hypercare team in resolving processrelated incidents.
• Act as a guardian of the Project template, striving to minimize deviations from the standard.
• Facilitate smooth transitions of processes to regular business operations.

• Strong foundation in project methodologies, both Agile and Traditional.
• Proficiency in using tools for developing training materials.
• Technical understanding of business processes, specifically in Sales & Procurement.
• Knowledge of SAP systems, preferably S/4 MM or SD.
• Fluent in English.
• Skills in process design.
• Excellent communication and collaboration abilities.
• Effective problemsolving skills.

Join Mouts IT in this vital role, where you will have the opportunity to drive significant change and improve processes for one of our key clients.